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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 •xxx-xxx-xxxx • abc@xyz.com

 

dynamic, articulate and results-driven sales and operations management professional with expertise in guiding fundamental growth, marketing and relationship building efforts.  track record of driving sales revenue growth and  implementing policies and procedures resulting in enhanced communication, efficiency, and customer satisfaction.  innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals.  seeking a position with a progressive organization that values leadership and dedication to developing highly effective business operations.  key skills include:

 


   business analysis and process improvement

   p&l accountability/budget management

   customer service focused

   cost containment strategies

   create and execute business plans

   deliver measurable results

   employee development & mentoring

   lead high performance teams

   maintain knowledge of industry trends

   quick to foster confidence/gain trust


 

professional history

 

2006 to present: verizon wireless, memphis, tn - retail sales manager

   began tenure in role as a retail sales representative, achieved promotion to sales supervisor and subsequently retail sales manager.

   drive business development, client relations and sales management strategies to consistently achieve targeted revenue and profitability goals; maintain oversight of industry trends, sales results and historical data to understand and communicate performance goals to team.

   create a customer focused environment and team cohesion; work with senior management to identify and implement best practices that can be utilized to increase productivity and accuracy.

   achieve year over year market share growth of 17%, and lead kpi metrics to impact district results; create and communicate sales and tracking tools to measure growth and enhance accountability.

 

2004 to 2006: first tennessee bank, memphis, tn - sales operations manager ii (retail/lending/wealth)

   provided day to day leadership for a team of supervisors and 50-60 inbound/outbound sales agents; evaluated performance, provided coaching and discipline as needed, and maintained accountability for p&l performance for this organization booking $9mm in monthly revenue.

   created and implemented standardized performance metrics to support business continuity efforts; managed multiple inbound real estate and non real estate programs, drove consumer deposit acquisition and wealth management inquiries through targeted marketing and client relations strategies.

   consistently exceeded customer expectations for service and delivery; developed agents to enhance career progression and fulfillment of personal/professional goals.

 

2002 to 2004: union planters bank, memphis, tn - inbound/outbound loans sales manager

   managed a team of 70+ inbound agents across 2 locations; generated over $8mm in bookable business in loans and deposit account; identified, hired and trained a high performance team to consistently meet performance expectations.

   developed tracking and trending tools to ensure accurate and timely reporting; maintained a positive relationship with brand and regional management team to increase bottom line sales performance.

 

2001 to 2002: stream int l,  memphis, tn - sale/services supervisor

   managed a team of 18+sales agents in an outsourced call center environment; collaborated with outsourcing agent to define service expectations, trained and mentored staff and forecasted call volumes to optimize staff coverage.

 

1995 to 2001: mci worldcom, memphis, tn

   began tenure as a telemarketing sales representative, achieved consecutive promotions to telemarketing sales supervisor , sales trainer, business analyst, developmental sales supervisor and telemarketing sales supervisor.

 

education

rust college,  holly springs, ms - b.s. business administration/management

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