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Yyyyyy x. yyyyyy
1416 Groom Ave | N Las Vegas, NV 89081 | (xxx-xxx-xxxx | Abc@xyz.com
Dynamic, ambitious, and results-driven Business Analyst with broad based experience in Project Management, Operations, Information Technology, and Staff Development in the hospitality industry. Eager to integrate exceptional business acumen, development of technology solutions, and a deep and rich understanding of tactical business planning toward supporting the goals of a progressive employer. Core competencies include:
Windows/ Agilysys /iSeries
Photoshop/HTML/JavaScript/VB Script
LMS/ShowGate/ShowNet/ResNet
Strong Leadership/Training Skills
Research/Analysis/Data Collection
Identify Key Metrics/Trend Analysis
Collaborate with Internal/External Partners
Succession Planning/Org. Development
Persuasive and Effective Communicator
Business Analysis/Process Improvement
Professional History
2008 to 2010: Las Vegas Sands Corporation, Las Vegas, NV - Business Analyst
Contribute technical savvy and business acumen in defining project requirements; make determinations regarding user requirements, work flow processes and operations needs to deploy technical solutions to support critical business goals.
Perform extensive analysis and develop business models for the integration of mainframe data between 2 existing companies; collaborate with internal team members to drive cohesion in processes and procedures, and establish critical project paths to ensure timely completion of requirements.
Effectively apply project development and management methodologies to include Agile Programming Model, story boarding and Use Case applications; provide second-tier support for MS and Agilysys applications.
2006 to 2008: Bally s Hotel and Casino, Las Vegas, NV - Hotel Operations Supervisor
Led day to day business operations, delegated authority and assigned responsibilities; assisted in completing front desk activity reports, implemented key performance goals and metrics, and trained staff in all facets of customer service, problem resolution and business expectations.
2005 to 2006: Agilysys, Inc, Las Vegas, NV - Install Support Specialist, Hospitality Solutions Group
Trained clients on features and functionality of LMS, ARTS, ShowGate, ShowNet and ResNet applications; contributed product installation and file building expertise to optimize user performance.
2002 to 2006: Mandalay Resort Group, Las Vegas, NV - Internet Programmer, Corporate Marketing
Spearheaded the creation and maintenance of show ticket purchasing applications; developed and deployed creative internet marketing campaigns, designed layout for booking pages, and assisted in the creation of new features to enhance 3rd party online applications.
Interpreted usability studies to define new opportunities for improvement; leveraged strong technical savvy to support booking applications, train the user community, and implant upgrades and changes to website.
2001 to 2002: Mandalay Resort Group, Las Vegas, NV - Hotel Support, Corporate IT
Provided hands-on technical support and assistance for end-users utilizing Cognos Impromptu applications; oversaw LMS upgrades, user training, and software installation strategies to optimize functionality and performance results.
2000 to 2001: Luxor Hotel and Casino, Las Vegas, NV - Room Reservations Assistant Manager
Optimized hotel occupancy results through the implementation of key policies and procedures; developed and managed a high performance staff, resolved complaints, and enhanced business results through key pricing and marketing strategies.
1996 to 2000: Luxor Hotel and Casino, Las Vegas, NV - Hotel Operations Supervisor
Provided leadership and oversight to hotel staff in delivering exceptional customer service to all guests and maintained compliance with day to day business requirements; leveraged exceptional communication and client relations skills to effectively and efficiently resolve complaints and issues.
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