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yyyyyy x. yyyyyy
3141 churn creek road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
results-driven retail management expert eager to apply dynamic operational direction, team building, and customer service skills toward supporting the employer in optimizing financial performance
profile
ø offer numerous years of progressive managerial experience in the retail industry, with expertise in:
ø managing sales, customer service, and cashiering operations in fast-paced, high-volume businesses
ø excel in recruiting, building and leading top-performing sales teams; facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
ø effectively identify and capitalize on opportunities to penetrate and develop markets
ø sharp business acumen and experienced in managing broad scope of operations including sales/marketing, hr, vendor relations, and accounting/finance
professional experience
store manager, anchor blue, redding, ca 2001 c present
successfully oversee all aspects of daily operations including customer service, sales, merchandising, staff development, and budget maintenance in accordance with company core values; directly manage 10-21 member sales team continually achieving sales and productivity targets
strategically plan and coordinate workflow for optimal coverage while containing labor costs; perform human resources functions; recruit, hire, train personnel and mentor all levels of staff towards internal promotion
oversee product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and resolve any discrepancies; implement inventory control measures resulting in minimal shrinkage
actively participate in expansion efforts and inter-district hiring; contributed to opening multiple stores and training staff for other locations; promoted brand awareness and community relations, organized store participation in race for a cure (2006) as well as local events with community resources
served as acting dsm from march c june 2008; responsible for driving district-wide sales figures including productivity, conversion, upt, penetration reports, and hour controls; recruited and hired store managers
store manager, claire s boutique, redding, ca 1999 c 2001
proficiently managed heavy traffic store; consistently met and exceeded corporate sales targets while attaining very high levels of customer satisfaction
directed all hiring and staff development including training, increasing upt, payroll administration, and daily supervision; ensured upkeep of visual standards and marketing techniques
effectively led store to achieve company shrink goals for the
first time in three years; designed improved records management and stocking
systems
assistant store manager, round table pizza, sacramento, ca 1997 c 1999
led staff in customer service and sales operations at this high volume location; oversaw 20-25 employees and contributed to local and corporate recruiting efforts
efficiently resolved internal and customer escalations; conducted weekly inventory and product rotation; controlled theft; managed staff scheduling
~ volunteer experience ~
voter registration and polling volunteer 2004
education
studies in business administration, arizona online 2006
early childhood education certification, shasta college, chico state campus 2004
a.a. in general education, shasta college 2002
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