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Yyyyyy x. yyyyyy                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                          abc@xyz.com

 

 

Career Objective                                                                                            

Solutions-focused, quality-oriented Network Technician eager to contribute technical expertise as well as sharp team building and client servicing skills toward actively supporting company operations

 

Profile                                                                                                              

Ø  Offer progressive IT experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

US Army                                                                                                                       1993-2007

Information Technology Specialist - Ft Drum, NY (2003-2007)

Telecommunications Operator/Maintainer - Heidelberg, GE & Ft Campbell, KY (1999-2003)

 

Career Highlights

 

  Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  Strategically defined, developed and executed hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  Proficiently handled the installation, configuration, monitoring and maintenance of local and wide area networks.

  Contributed dynamic customer service and technical skills toward providing customer and network administration services such as passwords, MS Exchange and Outlook, computer management and security, and troubleshooting.

  Exhibited solid leadership qualities in managing and training both technical and non-technical staff and clients in the setup and use of computers, hubs, and communications to remote locations.

  Steered results-driven Information Services including printing services, publications management, files and forms management, reproduction services, and messenger services.

  Drove hardware/software system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Resourcefully operated and performed preventive maintenance checks and services on assigned communications equipment, demonstrating strong multitasking and organizational skills in achieving operational goals and timelines.

 

Education & Professional Training                                                            

         Computer Networking Certification & A+ Remote Support Technician Certified - Bellingham Technical College

         Information Systems Operator/Maintainer & Record Telecommunications Operator/Maintainer - US Army School of Information Technology

         Computer Engineering Technology - Eastern Washington University          

 

 

 

 

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