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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                              

results-driven sales and financial analysis specialist eager to contribute exceptional information management and problem-solving skills towards supporting the employer in optimizing performance

profile                                                

ø  offer 5 years of progressive financial and customer feedback analysis experience, with expertise in sales cycle management

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; research, resolve, and document any issues

ø  accurately perform accounting functions; prepare invoices, bills, credit memos and payments, collection reports, checks, balance sheets, and financial statements and reports; successfully maintain detailed databases

ø  dynamic organization, prioritization, and time management skills; demonstrated ability to integrate emerging technologies into day-to-day operations to improve productivity

ø  sharp technical proficiencies including crm programs, evolution software, quickbooks, and ms office

professional experience                

intacct corporation                                                                                                                                2007 c present

senior customer success representative (2009 c present)

  • in recognition of outstanding performance, steadily progressed within the leading provider of on-demand financial management and accounting applications for businesses and cpa firms to attain position responsible for optimizing sales and renewals from existing customers
  • work closely with clients to identify individual needs and goals, make customized recommendations, and introduce customers to new features and additional products
  • efficiently investigate, troubleshoot, and resolve any technical or user issues; document issues and customer feedback to improve product development and engineering

         serve as an adviser on best practices to promote product adoption in end user and support analyst communities

customer support representative (2007 c 2009)

         provided courteous and knowledgeable assistance with accounting and it issues within the application; respond to inquiries via web-based chat, e-mail, and phone

  • accurately log issues and resolutions; contribute to the development of internal knowledge base and customer solution portal
  • escalate cases as necessary to ensure speedy resolution and compliance with sla terms

 

senior accounting specialist, cbsj financial                                                                                      2006 c 2007     

  • expertly performed a broad range of accounting functions including managing accounts payable and receivable; coded invoices, disbursed vendor payments, and provided  remittance advice
  • verified and balanced accounts, processed journal entries, prepared payroll files, analyzed financial activity, and generated month-end closing reports
  • administered employee benefit packages including insurance and 401(k) options; oversaw enrollment and served as a point of contact for any questions

 

accountant, jeremy s retail                                                                                                                  2005 c 2006

  • proactively monitored quarterly and annual budgets and spending; provided senior management with advice regarding resource utilization, tax strategies, and assumptions underlying budget forecasts
  • developed and implemented solutions to resolve outstanding items, reviewed and developed amortization of prepaid expenses and accrued liabilities, and provided all associated documentation of balances

 

finance specialist, south park real estate                                                                                           2005 c 2006

  • transitioned accounting functions to utilize quickbooks for general ledger entries, balance sheet creation and analysis, preparation of p & l statement, and financial report generation
  • streamlined account reconciliation process served as a liaison for interdepartmental personnel and clients

education                                           

bachelor of science in business administration, university of california, riverside                              2005

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