xxx-xxx-xxxx 5910 lyon farm drive - durham, nc 27713 abc@xyz.com

yyyyyy x. yyyyyy m. simone

yyyyyy x. yyyyyy

productive, quality-oriented professional eager to contribute exceptional project management, client servicing and interpersonal relation skills toward supporting the employer in optimizing operations.

profile

ø  offer progressive experience in customer service, with comprehensive background in research and analysis.

ø  effectively develop/implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

career achievements

ø  promoted within only 2 months of joining convergys due to exceptional customer service talents.

ø  won numerous awards including star performer, perfect attendance, positive attitude and most professional.

professional experience

florida food products, inc. - eustis, fl                                                                               2006-2008

laboratory technician, lab coordinator

  contributed detail orientation and organizational skills in supporting daily operations of the research and development department.

  maintained full accountability for calibrations of lab and production equipment, as well as daily water testing and quality control testing of products, demonstrating multitasking abilities in achieving operational goals and timelines.

  proficiently prepared and handled samples, spreadsheets, documentation and shipping for the marketing department, with strong focus on optimizing productivity, efficiency and performance.

 

convergys corp. (daimler chrysler corp.) - tucson, az                                                        2005
outbound-collections

  promoted to promptly resolve issues and prevent escalation, contributing advanced communication skills toward promoting superior service and exceptional customer satisfaction.

  applied sharp business acumen toward defining and implementing policies to boost overall operational performance.

  exhibited broad knowledge of client products/services and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  successfully negotiated and finalized contractual agreements with clients, illustrating solid closing talents.

inbound customer service

  proactively built and established key relationships and liaised effectively with senior management, staff and customers.

  effectively coordinated and facilitated diverse customer service functions; resolved customer issues and handled transactions quickly, accurately and efficiently.

 

cortaro dental care - tucson, az                                                                                                     2002-2004
front desk representative

  illustrated exceptional communication and interpersonal relation abilities in professionally greeting patients, answering phones and scheduling appointments.

  relied upon to open and close office, as well as handle multiple financial activities including balancing daily spreadsheets, making deposits and handling money.

professional development/training

microsoft office software certification - chrysler financial corp. (tucson, az)

technical skills

microsoft office: windows, word, excel