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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
results-driven general manager eager to contribute expertise in driving multi-unit operations, business development, p&l, and team building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line.
career profile
ø over 13 years of diversified hospitality operations management experience in full-service and mid-price brands.
ø proven capacity as district manager, general manager and turn-around specialist.
ø expertise in all facets of service standards improvement.
ø adept in facilitating guest services and achievement of guest satisfaction.
ø strong focus on maximum occupancy and adr.
ø knowledgeable in staff recruitment, development and management.
ø strengths in cost control, profit enhancement, qa, hr and budgets.
ø monitor and control p&l, finances, vendors, accounting, inventory and forecasting.
ø familiarity with front office, reservations, housekeeping and special events.
ø skilled in sales, promotions and marketing.
ø solid experience in all phases of project planning, research, design, scheduling and implementation.
ø extensive corporate-sponsored professional development courses and seminars.
professional experience
space coast hospitality management services 2001 c present
general manager, everglades city, fl (2008-present)
selected to launch and manage everglades isle luxury motor coach retreat and marina.
direct all operations for this exclusive class a motor coach retreat with luxury living and vast array of outdoor activities.
originally designated for assignment in early 2008 and have managed continuously.
initiated highly successful operational methodologies for full service retreat covering construction, staff development, hoa regulations and pos equipment purchase.
also facilitate all aspects of it, food/beverage menus for banquets and restaurant outlets, marina development and tournaments.
orchestrated well-received opening events including grand opening.
personal management action moved opening date of june 1, 2009, to april 2, 2009, producing two extra months of revenues.
executing strategic plan to position unit at forefront of luxury rv resorts.
recipient of corporate recognition/awards for outstanding performance.
effectively assess organizational needs and implemented administrative procedures.
spearheaded permitting, licensing, financial reporting and legal documents to open ahead of schedule.
critical player in development of eighteen month, $1.7mm marketing campaign covering web design, print, collateral and media.
slashed costs through effective price negotiation with vendors.
conduct wage/marketing surveys to identify standards for staff wages and rates for property services/ rentals.
area district manager / gm, cocoa beach, fl (2003-2008)
assigned p&l authority for operations and marketing for this 127-room la quinta inn, full service resort.
successfully directed property renovation including framing, furniture, fixtures and equipment.
recipient of renovation of the year (2005) at la quinta national conference.
recruited, trained and mentored exceptional staff.
additional assignments including mid-price hotel brands covering holiday inn express, comfort inn and suites, o brien historic hotel, radisson, microtel, best western, country inn and suites, double tree, sleep inn, howard johnsons, days inn and additional la quinta inns.
yyyyyy x. yyyyyy
page two
tracked and controlled corporate quality assurance audits.
successfully negotiated and leased three outlets within the resort.
expanded unit revenues increased from $600k to $2.2mm.
ensured outstanding strong service commitment, revenue management strategy and a culture of excellence.
implemented and managed internal financial, operational and quality assurance controls.
ran wide-ranging operation within budget.
designated as bench manager for space coast hospitality management services, operating many brands.
facilitated well-regarded general manager training for multiple brands.
designed and launched financial audits while training general managers in financial/audit compliance.
conducted quality assurance audits.
achieved performance levels above brand standards.
played key role in originating employee handbooks, safety handbooks, procedures manuals, operational forms and compliance reports.
general manager, cocoa, fl (2001-2003)
assigned to perform critically needed turn-around for this newly acquired equity hotel.
managed both operations and renovations of distressed 115-room property.
upgraded standards for guest satisfaction, employee performance, quality assurance and asset protection.
provided leadership, training, direction and support to hotel employees.
planned and executed multiple marketing and franchising initiatives.
ensured complete renovation of operations/facility to upgrade market position and public perception.
increased guest satisfaction scores from low f to c within 30 days.
attained guest satisfaction score of a within 24 months.
effectively increased revpar of property from 38 to 54 in one year.
expanded revenue from $560k to over $1.1mm during tenure.
established key relationship with cocoa expo sports complex, designating unit as host hotel for spring baseball training.
delivered 100% occupancy from february 1 through april 15 on a consistent basis.
spearheaded unit revenue management program with third party web sites and back yard sales efforts producing 100% market share in market tract and competitive set.
successfully restored reputation of this property with exceptional operational and quality standards.
earlier background
prior to 2001, served as: assistant controller/general manager, southern hospitality; general manager, prime hospitality; and assistant manager, howard johnsons corporation. in these assignments, built outstanding hotel/resort operations, financial control, staff supervision, procurement, inventory and customer relations skill sets.
professional development
brevard community college, business management studies
human resource management training
la quinta ahla training in cha
hospitality training, all areas of hotel/food/beverage management
signature reservations sales and closing
microsoft office 2007
promus full service leadership training
la quinta gm training
holiday inn express re-branding training
la quinta sales shark training
la quinta gm conferences
days inn conferences
food handling certified
tips training
alcohol responsibility law
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a hospitality executive management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include long-term success in all facets of hostility management, renovation, construction and turn-around. to complement this background, i possess demonstrated expertise in resort development, policy/procedures, meeting/exceeding p&l objectives and setting exceptional performance and service standards across multiple brands, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
don g. terzieff
attachment
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting hospitality executive management position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
don g. terzieff
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