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xxx-xxx-xxxx
1154
shillington dr. - katy, texas 77450 abc@xyz.com yyyyyy x. yyyyyy
yyyyyy x.
yyyyyy
motivated professional eager to contribute strong customer service skills toward actively supporting the employer in optimizing performance.
profile
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain yyyyyy x. yyyyyys.
ø demonstrate initiative by analyzing, creating and executing administrative procedures to streamline workflow.
ø possess strong ability to build productive relationships, resolve complex issues and win customer loyalty.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
professional experience
kaufhaus group, houston, tx 2004-present
regional sales
proactively build and establish key relationships with management and executive decision-makers of various small to mid-size corporations.
train and support all levels of employees, playing an instrumental role in the development of top performing team members.
apply sharp business acumen toward defining and implementing policies to boost overall operational performance.
amerifund mortgage corporation, houston, tx 2002-2004
sales
exhibited detail orientation skills in handling business development and customer service.
controlled costs and ensured margins by reorganizing and implementing new policies and procedures.
ensured staff members are properly educated on all company sales and training programs, policies and procedures and promoted a collaborative team effort in meeting operational goals.
aames home loan, houston, tx 1999-2002
account executive
achieved employee of the year for 2 consecutive years and top producer nationwide for 4 months in 2001.
contributed to business development by using proactive prospecting techniques to generate new customers.
implemented faster turn around times by designing and executing targeted plans to enhance productivity.
rbmg (resource bancshares mortgage corp) 1995-1999
operations
supported department in becoming top operations branch in the company by setting up innovative new procedures to optimize performance.
actively contributed to setting up 5 start-up branches.
professional development/training
leadership through quality; account management-selling system
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