yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 old course rd. - cantonment, fl 32533
abc@xyz.com

 

objective

results-driven professional eager to contribute retail industry expertise as well as dynamic management and client servicing skills toward actively supporting a progressive organization in optimizing operational and revenue performance.

profile

ø  offer extensive retail industry experience, with comprehensive management background.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  successfully train/develop, mentor and lead top-performing teams committed to providing superior service and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation and relationship building abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

key achievements

ø  consistently met or exceeded all sales goals while maintaining payroll expenses.

ø  recognized for exceptional dedication and won realtor of the year in 2002.

ø  raised $1.8+m over a 10-year period to pay off the building mortgage for a local church.

professional experience

navy exchange, pensacola, fl                                                                                            2008-present

department manager

  contribute leadership skills in managing all aspects of the men s, children s and military pride departments.

  promote exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  motivate sales associates, playing an instrumental role in the development of top performing team members.

  exhibit detail orientation and organizational skills in ensuring adequate stock levels at all times.

  establish relationships with buyers and promptly resolve any issues surrounding merchandise quantities.

 

sears, university mall, pensacola                                                                                         2004-2008

department manager for electronics and major appliances (2008)

  strategically planned and coordinated schedules of 40 associates to maximize use of human resources while controlling labor costs and meeting customer needs.

  applied retail industry expertise and strong communication skills toward responding to customer inquiries, troubleshooting problems and delivering product education.

  maintained accurate daily take home program and ensured planograms were on par with corporate standards.

department manager for children & home fashion (2004-2008)

  set up merchandise following corporate standards; innovatively created holiday displays and new products, instrumental to exceeding sales goals in several departments.

  organized workflow and delegated assignments to optimize utilization of human capital and operational resources.

 

prior experience

 

acting manager for electronics - montgomery ward 

military personnel management technician - department of the army

professional development/training

numerous professional courses in military, personal management, real estate, and retail

professional affiliations

president (2002) & board of directors member (1997-2002) - prince william association of realtors