career objective                              

 

results-driven professional with strong sales, customer service and administrative operation skills eager to contribute talents toward supporting the employer in optimizing operational/financial performance

profile                                                

 

ø  offer 20+ years of experience in client-focused, service-oriented industries and professions

ø  licensed, property & casualty; solid background in auto, home, business & life insurance sales

ø  excel in consulting with clients to identify needs, delivering strong sales presentations tailored toward those needs and closing sales; have attained 100% of quota in sale of life products

ø  effectively manage administrative/office operations ranging from billing, postings, a/p, collections, and expense reimbursements to payroll processing, supplies ordering and general clerical functions

ø  experienced in staffing, training and supervising employees as well as managing personnel records

ø  proficient in ms office, excel, medisoft (medical billing software)

 

professional experience                

 

chiropractic community clinic-minneapolis, mn                                                              2004-present

office manager

  demonstrate sharp business acumen in effectively steering broad scope of administrative functions for 2 busy clinics including staffing, training and supervising team members, processing employee payroll and ordering supplies inventory

  ensure delivery of quality customer service as key point of contact and liaison between patients/families and doctor, providing quality physician referrals and responding to patient inquiries

  apply medical billing knowledge toward processing patient billing/claims via medisoft system, posting payments, following up on insurance claims, addressing patient billing issues, structuring repayment schedules, and collecting outstanding receivables; achieve 90% of quota in payment collections

msi/country insurance-roseville, mn                                                                             2003-2004

insurance agent representative 

  strategically marketed and solid auto, home, business & life insurance products, effectively consulting with clients to define and capitalize on individual needs; achieved 100% of quota in life

 

airtouch cellular/verizon-irvine, ca                                                                                 1987-2003

sales representative; 1996-2003

  ranked as #1 sales representative of the year in recognition of superior performance in driving cellular phone sales and delivering quality customer service

accounts payable analyst; 1990-1995

  proficiently managed high volume of daily invoice processing, reconciliations and check runs as well as employee reimbursements; productively interfaced with both vendors and staff regarding payables

human resources assistant; 1987-1990

  actively supported staffing and personnel administration functions ranging from scheduling interviews, conducting background checks and preparing orientation to maintaining employee records

 

education                                           

bachelor degree, cal state fullerton; in progress

2-year accounting degree, santa ana college-ca

2-year accounting degree, su pham college-vietnam

 

activities                                            
member, vietnamese-american chamber of commerce        vice president, vietnamese community, mn