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Yyyyyy x. yyyyyy

Villa 2415 Road 740, Muqaba 507, Kingdom of Bahrain

Abc@xyz.com  ¹ H: xxx-xxx-xxxx9 ¹ M: xxx-xxx-xxxx5

 

Senior Level Business Operations Leader

Strategic Planning and Execution / IT Solutions / Global Business Development

 

Senior Level operations professional with expertise in guiding fundamental growth in an IT environment.   Track record of driving process improvements in operational standards, resulting in increased revenue and production efficiency. Ability to integrate technology driven applications to provide cutting-edge business solutions.  Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals.  Seeking a Senior Level Operations Management position with a progressive United States organization that values visionary leadership and dedication to developing highly effective business operations.

 

Professional Profile

 

w Integrate business and technology expertise to formulate and deploy sophisticated technical solutions.

w Excellent cradle to grave project management, task identification, project planning, and status review.

w Strong international business savvy, willingness to understand and adapt to various cultures and demographics.

w Motivated self-starter with sense of urgency and ability to rise to the occasion to exceed expectations.

w Effective problem solver with technical discipline, business acumen, and talent for practical implementation.

w Talent for fostering and leveraging collaborative relationships with internal and external resources to shorten project and development cycles, improve company effectiveness, optimize productivity, and reduce costs. 

w Proficient as generalist with excellent multi-tasking skills, and attention to detail where and when required.

w Trusted with unquestionable integrity; commitment to fact-based, data-driven decisions and due diligence. 

w Hands-on technical skills combined with practical knowledge of engineering principles and experience.

w Ability to interpret and translate technical language and deliver presentations to audiences of all levels.

 

Strengths / Knowledge / Leadership

 


Accomplished Spokesperson

Business Analysis & Process Improvement

Change Management/Continuous Improvement

Cost Control/Budget Management/P&L

Global Project Management

Mentoring and Coaching

Negotiation, Persuasion, and Communication

Organizational Design and Development

Planning and Deployment of Operational Assets

Productivity and Efficiency Improvement

Project Planning/Execution

Relationship Management

Strategic Planning and Leadership

Technology Development


 

Professional History

 

APM Terminals International B.V., The Hague, Netherlands (2000 to Present)

Held several Senior Level Management Positions for an international organization that operates a Global Terminal Network of 48 terminals in 34 countries on five continents with 19,000 employees.  The company provides container terminal management and operational expertise to 60 container shipping lines who serve the world s leading importers and exporters.

 

COO, Head of Operations: APM Terminals Bahrain B.S.C:, Kingdom of Bahrain (2008 to Present)

w Provide leadership and direction for critical operations, technical & IT functions for a container terminal and general cargo operation of commercial ports within the Kingdom of Bahrain.

w Manage a department of 650 employees tasked with providing operational support for 2 key ports; Mina Salman, and Khalifa Bin Salman.

 

 

Key Contributions

ð  Reduced operations cost by 25% and led significant increase in customer satisfaction through the development and execution of a port strategy that provided streamlined organizational processes.

ð  Tripled port productivity and secured a 30% ($5MM) growth of new business by increasing terminal effectiveness and productivity.

ð  Introduced Six-Sigma and Lean Process methodologies resulting in a reduction in operating costs by $2.7MM.

 

CIO, Head of Global IT: APM Terminals International B.V. (2003 to 2008)

w Led implementation of global IT strategies and provided technology driven business for 40 internal clients; managed $100MM IT budget and advocated new SOP s to streamline IT infrastructure.

w Managed day to day activities for 8 direct reports providing support to 45 terminals across 7 global regions.

w Key liaison and spokesperson between APM Terminals and A.P. Moller-Maersk on all IT-related matters.

Key Contributions

ð  Created and executed aggressive global IT/IS strategy to secure company s position as an industry leader; implemented innovative model for deployment of all future automated terminals.

ð  Achieved significant cost reduction through the negotiation of several global vendor agreements and gained approval for the implementation of an enterprise wide IT training plan, the creation of a process audit team and the standardization of KPI s.

 

General Manager, Systems and Process Development (2003)

w Developed and implemented IT development initiatives and provided critical auditing of all terminal processes for an ISO 9000-certified facility.

w Led training and development efforts for a multi-disciplinary staff, identified operational deficiencies and and performed gap analysis to target areas of improvement.

w Acted as liaison between employees, contractors and vendors to deliver network and application support to 3 terminals.

Key Contributions

ð  Spearheaded $30MM technology upgrade to IT infrastructure, secured an $800K savings through the renegotiation of maintenance contracts and vendor agreements.

ð  Secured $10MM in funding for IT infrastructure enhancements and led successful negotiation with  local International Longshore and Warehouse Union (ILWU) to serve as IT management representative for the Southern California region.

 

Project Manager, Pier 400 Development (2001 to 2002)

w Selected to lead project management initiatives for the largest sole proprietary terminal worldwide; led the development and execution of a new IT system capable of processing up to 3M containers per year.

w Maintained complete accountability for project management lifecycle; oversaw $20MM project budget, trained 230 employees and 50 managers in application functionality and ensured that all deliverable were on time and on budget.

Key Contributions

ð  Led implementation of Optical Character Recognition (OCR) program, Mobil Inventory Vehicle (MIV), 2.4GHZ 802.11b RF network, state-of-the-art gate-communications system, closed-circuit television system and trucker-identification system.

ð  Designed and deployed 300-user LAN, CAT 5 cabling, telecom system, advanced NAVIS terminal operating system modules and control room.

 

Manager, Customer Service / Gate Operations (2000-2001)

w Oversaw day to day operations for a 21-lane gate which processed 2K transactions daily; directed shipping operations and ensured timely release of outgoing shipments.

Key Contributions

ð  Led efforts to automate administrative functions, reduced staff reduction and saved $200K annually.

ð  Decreased problem transactions from 10% to 3% through aggressive employee training initiatives.

 

Education and Credentials

 

Texas A&M University, Galveston, Texas - B.S. in Maritime Administration (1998)

 

AAPA: Certification in Labor Negotiations (2000), APM Terminals Executive Training Program (2003) and

Lloyds of London: Certification in Terminal Management (2003)

 

Yyyyyy x. yyyyyy

Villa 2415 Road 740, Muqaba 507, Kingdom of Bahrain

Abc@xyz.com  ¹ H: xxx-xxx-xxxx9 ¹ M: xxx-xxx-xxxx5

 

 

Name

Title

Company

Address 1

Address 2

City/State/Zip

 

Date Here

 

<Name Here>,

 

I have enjoyed much success in my career as a Senior Level Operations Management Executive, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

I have an excellent track record of cultivating business relationships and executing IT upgrades and infrastructure development.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.  In addition, I am a highly effective leader with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success. 

 

Here a few examples of my success:

 

ð  Recently led introduced Six-Sigma and Lean Process methodologies resulting in a reduction in operating costs of $2.7MM.

ð  Achieved significant cost reduction through the negotiation of several global vendor agreements and standardized key performance indicator requirements to drive customer service and functionality goals.

 

In addition, I have been consistently acknowledged by my employers for exceeding performance expectations.  I have been promoted on several occasions and my reputation for being persuasive and diligent in my efforts is well earned.

 

As a proven leader, I believe it would be mutually beneficial for us to meet.  I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,

 

 

 

 

 

 

Yyyyyy x. yyyyyy

Villa 2415 Road 740, Muqaba 507, Kingdom of Bahrain

Abc@xyz.com  ¹ H: xxx-xxx-xxxx9 ¹ M: xxx-xxx-xxxx5

 

 

 

 

 

(Date)                                                             

 

Mr. (Ms.)

(Company)

(Address 1)

(Address 2)

 

 

Dear Mr. _________________

 

It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.

 

Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need.  I look forward to hearing your decision.

 

 

Sincerely,        

 

 

 

Your Name

 

 

 

 

 

 

 

 

 

 

 

 

 

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