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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                xxx-xxx-xxxx 

abc@xyz.com

 

 

Customer Service Representative ~ Field Service Technician

 

Qualifications Profile

 

Ø  Consistently recognized by both employers and clients, including high-profile accounts such as Honeywell Corp., for dynamic performance in providing superior customer service

Ø  Excel in strategically prioritizing, coordinating and managing projects to optimize use of time and resources and meet customer needs

Ø  Expertise in installing, maintaining, troubleshooting, and repairing state-of-the-art vending and coffee service equipment; strong mechanical aptitude and analytical skills

Ø  Effective in independently planning and delivering field services, managing parts/inventory and maintaining/organizing service trucks

Ø  Motivating leader experienced in training and managing high-performance shop and field personnel

Ø  High level of professionalism; present positive image for the employer in interfacing with clients

 

Career Track

 

Mark Vend Company - Northbrook, IL                                                                            2006-2010
Service Technician

Independently provided comprehensive on-site field service focused on efficiently troubleshooting and repairing client vending equipment; consistently ensured high customer satisfaction levels through prompt, quality servicing

Ace Coffee Bar - Streamwood, IL                                                                                   2001-2006
Lead Mechanic/Supervisor

Actively collaborated with Service Manager in facilitating full-scope installations and repairs

Contributed dynamic leadership and communication skills toward training, overseeing and guiding shop personnel as well as 15 field mechanics

American Vending Sales - Elk Grove Village, IL                                                               1991-2001
Customer Service/Shop Associate

Effectively trained, developed and led productive team of shop personnel; responsible for the timely installation and repair of customer equipment

 

Academic Credentials

 

Management and Accounting Studies, DePaul University

 

Community Involvement

 

St. Pius Golf League
St. Andrews Golf Club

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