yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

versatile professional with expertise in human resources and customer service eager to contribute talents toward supporting a progressive employer in maximizing performance as a key staff member.

 

profile

 

         contribute sharp analytical skills, excellent problem-solving techniques, strong interpersonal relations talents, and solid written / verbal communication proficiencies toward assisting diverse business operations.

         dynamic hr support abilities; adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         expert in handling wide-ranging compensation / insurance claims issues, including strictly complying with corporate / government employment regulations and actively liaising with key insurance carriers to create mutually beneficial business resolutions and maintain seamless organizational processes.

 

~ education and technical proficiencies ~

 

bachelor of arts in political science (major gpa: 3.5)

~ recipient of the michigan merit award scholarship ~

oakland university

 

microsoft office • cyborg hris systems • qad freedom • as / 400 operating systems

 

professional synopsis

 

 

key achievements

ø spearheaded the launch of an innovative hrdirect call center to promote enhanced seamless operations.

ø achieved exceptionally high accuracy rates of benefits enrollment processing.

ø developed and implemented a dynamic new employee recognition program to honor job performance excellence, along with proactively participating in wide-ranging efforts to improve overall personnel morale and increase operational productivity.

ø implemented a team-driven new employee eligibility process utilizing the u.s. government s e-verify system to ensure all new employees were legally eligible to work within the united states.

 

         applied superior organizational support talents toward performing comprehensive hris-based data entry for up to five corporate plant locations nationwide to include processing new hires, terminations, leave of absences, job changes, and rate adjustments.

         contributed strong communication abilities instrumental in responding to employee concerns regarding company policy / procedure and benefits questions / enrollment, along with liaising between personnel and insurance vendors regarding claims and eligibility issues.

         drove operational efficiency by serving as a corporate administrator for time and attendance systems management, as well as distributing daily labor reports and researching data discrepancies.

         expertly tracked employee medical benefit premium payments and enrollments, along with handling annual entry of open enrollment changes and verifying semi-annual dependent eligibility.

         facilitated monthly edi file submissions to service award vendors within the company s employee recognition program, along with communicating with site-specific plant locations to ensure optimal levels of accuracy.

 

key achievements

ø consistently met and / or exceeded weekly and monthly sales goals, as well as achieving high scores on monitored corporate telephone calls.

ø successfully serviced overall 1,000 calls per month with minimal errors.

 

         strategically steered customer service success by demonstrating exceptional interpersonal relations talents to promptly handle various client requests and effectively resolve diverse business challenges.

         utilized solid negotiation skills to market and sell financial products and services in coordination with client-specific objectives which was instrumental in ensuring continued marketplace success.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad business background in human resources and customer service toward actively attaining the optimization of your company s productivity.  as well, i can contribute sharp analytical skills, excellent problem-solving techniques, strong interpersonal relations talents, and solid written / verbal communication proficiencies to assist diverse business operations.

 

you will find me to be a solutions-focused team player who is adept at developing top-performing teams by supporting human resources goals such as encouraging low turnover rates, high levels of company loyalty, and exceptional employee relations.  in addition, i am an expert in handling wide-ranging compensation / insurance claims issues, including strictly complying with corporate / government regulations and actively liaising with key insurance carriers to create mutually beneficial business resolutions and maintain seamless organizational processes.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy