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Yyyyyy x. yyyyyy    

                                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                               xxx-xxx-xxxx

abc@xyz.com

 

Client Services Professional

 

Client-Focused Professional with expertise in business analysis, process management and business growth strategies eager to apply skills involving strategic productivity and efficiency best practices to the success of a well-positioned company. 

 

  Loyalty/Retention

  Client Relations

  Productivity Analyses

  Customer Service

  Conflict Resolution

  Productivity Increases

  Policy Research

  Communication Protocols

  Procedural Efficiency Studies

  Mentoring & Coaching

  Organization Development

  Labor Management / Cost Control

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in client delivery programs, information management, financial analysis and budgetary planning, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software platforms and applications.

 

 

Functional Competencies

 

Ø  Redesigns existing operating procedures by analyzing and identifying areas for improvement.

Ø  Approach problems from a reductionist standpoint and breaks down to find solutions.

Ø  Obtains and manages customer/client requirements per needs analyses.

Ø  Manage and direct diverse teams in a cross-functional manner to ensure information sharing and resource collaboration. 

Ø  Possesses strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Develop expert plans of action according to specific financial and client needs, both expeditiously and effectively.

 

 

 

 

 

 

 

 

Professional Career Track

 

JPD Financial                                                                                                                      2003-Present

 

Account Manager                                                                                                                 2009-Present

                                                                               

  Maintained comprehensive management and oversight of client accounts.

  Researched policies and regulations in regards to questionable issues as they applied to certain problems.

  Managed training programs for new customer service representatives.

  Analyzed and identified the impact of changes on the policies and procedures.

  Resolve challenges pertaining to various client service and retention areas and responsibilities.

  Prepared guidance and procedures, and coordinated implementation of such guidance.

 

Audit Supervisor                                                                                                                                 2005-2009  

                                                                              

  Managed group of 7-15 Outbound Callers by maintaining fast, accurate service and ensuring all client issues and/or questions are resolved expeditiously.

  Adhered closely to company standards related to resolution of client needs.

  Mentored and supervised Outbound Callers and Auditors to recover credits for various Fortune 500 Companies. 

  Checked Telemagic filters daily for logging and documentation accuracy.

  Designed and executed workflow processes for new employees.

  Trained and developed new and existing employees by motivation and coaching techniques.

  Conducted performance appraisals and analyzed Aged Trial Balance Reports.

 

 

 

Earlier Experience

 

- Auditor, JPD Financial Consultants

 

- Outbound Caller, JPD Financial Consultants

 

- General Manager, Pizza Hut

 

- Delivery Specialist, Capitol Honda

 

 

 

 

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