High-performing professional seeks challenging growth opportunity to contribute accomplished retail management and telecommunication skills toward boosting bottom-line performance of dynamic company

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Ø  Resourceful team-oriented manager with strong ability to identify opportunities, organize resources, execute plans and ultimately enhance and increase growth of retail/wholesale businesses

Ø  Technical competence with telecommunications equipment and many software/hardware systems

Ø  Detail-oriented public safety administrator, noted for preparing, processing and maintaining meticulous files/records for County Sheriff s office and local court system

Ø  Excel at organizing and executing sales and marketing events and community outreach functions

Ø  Demonstrate superior interpersonal communications skills, thriving in diversity of environments from high-volume retail settings to high-intensity police environments

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Verizon Wireless, Gulfport, MS                                                                                         2001-Present

Operations Manager

 

  Supervise daily operations at Circuit City location, maintaining exceptional audit ratings  

  Effectively train and manage team of retail assistants, achieving significant increases in store productivity by preserving strong customer base

  Conduct regular personnel audits, comprising thorough analysis of production schedules and employee output; Maintain time and production records;

  Interpret all company policies and procedures, including safety enforcement

  Train employees on proper auditing techniques; Administer regular employee reviews

  Proven team-oriented leader with ability to motivate employees and quickly resolve staff issues

  Demonstrate excellent inventory management skills,  integrating manager tools/inventory systems to locate product and resolve discrepancies

  Oversee inventory/cash management records; Maintain optimal retail merchandising and distribution conditions through weekly and monthly inventory audits

  Show efficient purchasing and negotiating skills, ensuring 2 store locations were supplied; Processed inventory distribution to multiple stores and warehouses

  Feature excellent technical skills from administering Point of Sale and Inventory systems  to handling Microsoft presentations so customers can maximize use of PDA devices

 

Actel Communications, Gulfport, MS                                                                                    2000-2001

Field Service Coordinator

 

  Served as customer service point of reference and business auditor

  Processed local and long-distance phone systems and land-line Internet service

  Coordinated smooth transition of from outdated service to new business

 

Harrison County Sheriff Department, Gulfport, MS                                                              1997-2000

Records Clerk

 

  Worked cohesively with officers/investigators, coordinating background checks and filing reports

  Guided employees through company policies and procedures relevant to service complaints and customer contact, preparation and disposition of work orders, and record-keeping

  Facilitated investigators with witness lineups using Fast Trac Viewing Systems

  Proficiently maintained purchase orders and inventory control for sheriff deputy

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Verizon Wireless C Supervisor I Retail Training; 2008; Audit Performance Training 2004, 06, 08; Cell Phone PDA Training; 2005-07; Business Point of Sale System Training; 2007; Retail Floor Manager Training, 2007; Operations Training; 2003

 

Harrison County Sheriff Department - Compass Computer Training/Fast Trac Training; 1998

 

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  Worked with variety of community organizations in aftermath of Hurricane Katrina

  Helped organize Easter for Kids event with Sheriff Department

  Conducted popular safety awareness event for children, overseeing fingerprinting and distribution of identification cards

  Assisted in organizing annual March of Dimes Fun Walk; Organized Thanksgiving food drive