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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Details-focused leader eager to offer Operations Management, Patient / Healthcare Relations, Data / Records Management, Workflow Prioritization, and Regulatory Compliance talents, as well as additional cross-functional business experience, toward maximizing an employer s  success within a growth-oriented role.

 

Profile of Qualifications

 

         Top performer who excels at supporting operations productivity, company well-being, and patient satisfaction, along with efficiently coordinating schedules, managing large-scale files, and assisting case management teams.

         Ambitious self-starter who contributes superior attention-to-detail and strong follow-through skills while successfully planning, prioritizing, and managing individual administrative tasks within high-pressure situations.

         Excellent communicator who seamlessly interfaces among healthcare professionals, patients, business agencies, and the general public, and establishes nurturing relationships with clients of varying cultural and economic backgrounds.

         Fluent in Spanish and English.

 

Key Areas of Expertise

 

   Operations Management

   Data / Records Management

   Patient / Healthcare Relations

   Workflow Prioritization

   Business Communications

   Human Resources Support

   Medical Terminology

   Case Management Support

   Needs Analysis / Assessment

 

Professional Synopsis

 

Advance America, Gadsden, AL                                                                                             2010 C Present

 

Assistant Manager

         Utilize broad scope of industry knowledge and dynamic business acumen toward handling daily operations of a fast-paced payday advance location, including meeting and / or exceeding profit goals by processing loans and extensions, supporting collection activities, posting return item payments, and reconciling ACH paid-in-full loans.

         Liaise among collection departments and customers to solve problems and attain mutually beneficial outcomes.

         Drive bottom-line results by overseeing targeted sales / marketing initiatives to generate new and repeat business.

         Maintain and display Point-of-Sale (POS) materials, along with ensuring sufficient stock of supplies at all times.

 

CRS Medical Benefits Gadsden Regional Medical Center, Gadsden, AL                             2004 C 2009

 

Patient Advocate

         Conducted intake interviews and completed screening forms and budgets to determine if customers met financial and life circumstance criteria for public assistance services eligibility, along with providing initial and follow-up support for clients and coordinating the scheduling of applicants for eligibility review and resolution of key issues.

         Initiated strategic service for Spanish-speaking patients which generated an additional $150,000 in revenue per month.

         Demonstrated knowledge of laws, rules, and regulations governing eligibility and grant determination for multiple public programs, including providing customers with referrals to other community-based partners and agencies.

         Optimized efficiency by performing high-volume data entry and maintaining data systems and hard copy files.

         Planned and prioritized caseloads to maximize use of resources and meet goals in compliance with regulations.

         Established and maintained cooperative working relationships with staff members and the general public.

Yyyyyy x. yyyyyy                                     Resume • Page Two                                            (xxx-xxx-xxxx

 

Professional Synopsis (continued)

 

DeSoto Mills, Inc. / Russell Corporation, Fort Payne, AL                                                       2002 C 2003

 

Human Resources Assistant

         Contributed strong communication skills toward interfacing among all levels of personnel, including utilizing bilingual abilities to translate policies and job descriptions from English to Spanish for Spanish-speaking employees.

         Initiated a customized and spontaneous Employee Recognition Program which achieved 70% staff retention rates.

         Supported the development of objective compensation guidelines, along with participating in writing and / or revising comprehensive policies and procedures for a human resources handbook which was distributed to new hires.

         Built and sustained productive operations by assisting with benefits administration, payroll, and drug testing efforts.

         Conducted detailed analysis of employee data, including assessing and identifying training and skills deficiencies.

 

Marco Polo Travel, Birmingham, AL                                                                                           1998 C 2003

 

Outside Sales Representative

         Met and / or exceeded sales goals by handling all aspects of profitable travel bookings (e.g. airline / hotel reservations, group tours, cruises), including researching current market trends to achieve competitive advantage.

         Expertly assessed client needs / requirements via innovative illustration of product performance and cost-effective benefits designed to coordinate with individual-specific consumer preferences and various budget limitations.

 

Leisure Reservation Agent

         Developed and managed a large-scale leisure portfolio of customers by providing knowledgeable travel consultation within the areas of flight arrangements, hotel accommodations, cruises, resorts, and tour packages, including closing sales, confirming reservations, generating itineraries / correspondence, processing payments, and issuing tickets.

         Utilized Apollo, proprietary reservation systems, internet, and vendor websites to research and report on such wide-ranging areas as pricing, availability, features, hotel profiles, resorts, cruise lines, tour itineraries, geographical facts, sightseeing tours, health issues, weather forecasts, currencies, entry requirements, travel advisories, and events.

 

Education

 

Associate s Degree in Hotel Administration               Technical College of Hotel & Tourism (Columbia)

English as a Second Language Program                             Gadsden State Community College (Alabama)

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