career objective                              

results-driven e-technology specialist and human resources professional with expertise in administrative management eager to contribute extensive skills and knowledge toward actively supporting operations of a progressive organization seeking a driven and productive team member

profile                                                

ø  offer ten years of progressive experience in operational management and administration

ø  demonstrated record of hiring, training, and directing top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  in-depth knowledge of principles and methods of technology training

ø  solid computer skills and knowledge of software and operating systems including microsoft word, excel, powerpoint; corel products including wordperfect; quattro; peachtree; windows 2000/xp/vista and mac os; proficient in varied email applications

ø  experienced in financial transactions including payroll, bookkeeping, and cashiering

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

comcast, madison, ms                                                                                                                                                                      2007 c present

customer account executive

         successfully manage high volume of customer service calls; facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

         accurately prepare and input work orders using crt; analyze issues and database tracking; troubleshoot comcast digital voice and high-speed service

jackson state university, jackson, ms                                                                                                                                           2006 c 2007

americorps vista volunteer services

         coordinated community service projects from start to finish; recruited and trained student volunteers, compiled and synopsized project data, provided administrative and clerical support to the university community service center

         attended trainings, meetings and conferences representing the university; generated student service activity reports; initiated service site agreements for class and individual volunteer projects; created service reporting forms and graphic designs

 

mississippi department of employment security, jackson, ms                                                                                                                2005 c 2006

administrative assistant c department of interstate claims

         proficiently managed sensitive materials; developed and implemented effective filing system for classifying, retrieving and disposing of documents

         responsible for heavy document production and efficient information disbursement

 

jackson zoological park, jackson, ms                                                                                                                                           2002 c 2004

executive assistant to the director

         performed multiple concurrent functions to support the zoo director in all aspects of managing operations

         specific tasks included scheduling executive meetings, assisting with presentations, preparing monthly expense reports, collaborating with all departments, making travel arrangements, developing corporate agendas

         coordinated and maintained attendance and vacation records for more than 50 employees; assisted with payroll responsibilities

 

american income life, ridgeland, ms                                                                                                                                           1998 c 2002

human resources coordinator

         oversaw staff of up to 40 customer service representatives and agents; strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs

         received and processed applications; assisted with pre-employment background screening and reference checks; processed personnel transaction documents and new employee paperwork; conducted new employee orientation; assisted with payroll

         supported department and entire office operations; additionally performed data entry, database maintenance, appointment scheduling

education                                           

nova southeastern university, ft. lauderdale, fl                                                                                                                                       2007

m.s. in educational technology

 

jackson state university, jackson, ms                                                                                                                                                           2005

b.s. in educational technology

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a  insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include ten years of office management and client relations and solid technical proficiencies.  i excel at assessing the needs of a given situation and efficiently developing and implementing appropriate systems to maximize productivity.  i possess a wide range of skills in varied specialties, including administration, human resources and staff development, project management, and executive support.  to complement this background, i offer a master s of science in educational technology.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert title of position position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic communication, e-technology, and time-management skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy