Senior Executive

Business Development ~ Operations Management ~ Staff Training & Development

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Offering dynamic track record as Senior Executive, with consistent results in growing companies, driving sales and optimizing bottom-line performance. ~ Talent for defining and capitalizing on opportunities to target and penetrate competitive markets, capture new business, expand/diversify profit channels, and maximize operational efficiencies. ~ Strong leader who excels in recruiting, hiring, training, developing, and directing top-performing management, sales, customer service, and production/administrative teams. ~ Effectively establish, cultivate and manage critical relationships with key decision makers and strategic partners.

 

Achievement Highlights

 

Ø  Consistently won numerous awards including: RSM of the Year, sales incentive trips and awards, annual and month-over-month most improved RSM, most LFSC-secured spots on annual sales trips and sprint trips, lead LFSC results.

Ø  Named one of Oakland Catholic s Leading Ladies for 2008; chosen based on achievement, community service and leadership.

Ø  Increased productivity 22% and achieved 100% employee retention through proactive change management initiatives.

Ø  First PNC Investments employee, and highest scoring nominee, to be recognized for overall corporate contribution by winning PNC s highest acknowledgement, the Performance Award.

Ø  Personally chosen to drive PNC s largest efficiency initiative, delivering over $300M in corporate-wide expense reduction through innovative ideas, expense reductions and process development.

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PNC Retail Bank                                                                                                            2007-Present

Director of Sales

  Contribute dynamic leadership and organizational skills in spearheading the execution and field readiness for new and existing initiatives spanning retail banking and all markets.

  Strategically plan and coordinate meeting and communication cascades and develop execution processes, demonstrating multitasking and prioritizing abilities in achieving goals and timelines.

 

Private Client Group                                                                                                      2006-2007

Director of Operations and Administration

  Relied upon to lend operations management expertise toward overseeing diverse managerial activities, including reporting, marketing and HR administration.

  Created and implemented talent development program, with strong focus on optimizing productivity, efficiency and performance.

  Applied sharp business acumen toward building the Private Client Group; defined and implemented policies to boost overall operational performance.

 

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Wendy J. O Brien                                                                                                 Page 2 of 2

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Career Background continued

 

PNC / One PNC Efficiency Initiative                                                                                2005-2006

Implementation Coordinator / Phase II

  Generated $50M in savings by proficiently managing $500M baseline with 313 projects.

  Oversaw efficiency project implementation for six businesses and served as key participant in corporate policy-making to support ongoing efficiency and growth.

Challenge Team Member / Phase I

  Successfully identified 29.9% in savings equivalent to $28M, from a baseline of $93M.

  Drove expense reduction in four businesses, contributing detail orientation and organizational skills.

 

PNC Regional Community Bank                                                                                     2004-2005

Director of Sales Distribution and Small Business

  Acquired 11,480 new households, a 28% increase over same 8-month period previous year.

  Streamlined data reporting and increased effectiveness by directly managing the Planning & Insight Group, integral to maximizing performance.

  Planned and coordinated retail distribution sales to maximize use of resources while controlling costs and meeting customer needs.

 

PNC Investments                                                                                                           1997-2004

Regional Sales Manager

  Increased sales force by 30% and doubled revenue from $4.8M to $10.2M.

  Proficiently contributed critical thinking and problem solving skills toward integrating PNC Investments sales force into broader retail organization.

  Actively mentored, motivated and supported staff, playing an instrumental role in the development of top performing team members.

 

PNC Private Bank Training                                                                                             1994-1997

Project Training Manager / Performance Consultant

  Boosted productivity by designing, implementing and facilitating PNC Brokerage Orientation.

  Increased investment awareness and referrals in bank branches by proactively coordinating and facilitating the development and delivery of Operation Investment Referral Double.

 

Prior Experience

 

Investment Consultant - GNA / PNC Brokerage                                                                  

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Creator and Chair - Make-A-Wish Annual Spring for a Wish

Committee Member and 2005 Chair - Make-A-Wish Annual Golf Outing

Board Member - West Penn Hospital Foundation Board

Creator and Chair - West Penn Hospital Foundation An Afternoon of Giving

Committee Member - West Penn Hospital Foundation Fall Fashion Show and Luncheon

Committee Member - West Penn Hospital Foundation Friendship Ball

Committee Member - Promise to Neighborhood Children

Committee Member - PNC Employee Resource Group

Volunteer - Habitat for Humanity Kid s Triathlon