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yyyyyy x. yyyyyy
xxx-xxx-xxxx27 • abc@xyz.com
results-focused new business development leader and lean six sigma master black belt specializing in directing large-scale international operations, building solid teams, managing p&l, providing world-class client services, driving process improvements, and cultivating a strong brand image with superior quality eager to offer 9+ years of proven global experience toward maximizing a progressive company s productivity and bottom-line performance.
profile of qualifications
top performer who excels at identifying lucrative opportunities for international business ventures, along with defining new core operational strategies, initiating process improvements, developing clientele, and achieving competitive market dominance.
integral leader who seamlessly manages finances, budgets, and banking operations, as well as handling all p&l responsibilities.
ambitious self-starter who conceptualizes, creates, and delivers highly effective sales, product, and services policies / programs.
excellent communicator who plans, prioritizes, and manages diverse operational tasks within deadline-driven environments.
fluent in english, proficient in czech, and knowledgeable in basic french.
key areas of expertise
multi-site financial operations workflow prioritization strategic analysis / planning customer service
business / platform integration team building / training high-volume budget control process improvement
large-scale project management policy / program creation international business relations product development
career highlights
successfully raised deposit levels by 20% within the first 3 months of tenure to boost ge money bank s liquidity levels to 33%, along with reducing operating expenses through implementation of a productivity council and a restructuring program.
closed acquisition of savings bank in january 2006 and completed p&l integration to ge money operating model by june 2006, including directing 2 central hq sites in manila and 30 nationwide branches (i.e. mortgages, loans, auto / sme products).
increased distribution points nationwide for ge money bank s philippines site by enhancing banking platform, along with building internet banking and customer service modules and atm and variable origination systems for faster turnaround time.
improved productivity while decreasing workforce 20% by cohesively restructuring business.
delivered best-in-class delinquency levels nationwide compared with other financial institutions by developing key initiatives.
designed a process dashboard for multisite measurement and tracking, and improved self-service channels in multilingual environments via implementation of ivrs, auto-dialers, internet portals, mobile messaging, email management, and atms.
achieved purchased-based savings of 15% by managing vendor relationships for a ge call centre and collections technology.
built best practice cross sell processes within a multiproduct call centre by running an executive band + project for prague, cz-based ge money bank, including delivering $30 million usd volume per year.
generated 15% under plan year after year via strong management of high-volume, multimillion-dollar operating budgets, along with supervising a portfolio of six sigma projects across 5 business lines to deliver 40% operating expense / value.
invented a new process utilizing sms messaging as collection reminders which delivered a 12% cost reduction in early collections processes and a positive 5% impact on account delinquency.
professional synopsis
ge global banking, southeast asia 2009 c present
integration, productivity & it leader
apply dynamic leadership talents toward directing comprehensive regional business development and integration in thailand and the philippines, including implementing, managing, and delivering productivity targets for ge global banking in sea.
expertly coordinate it initiatives which are instrumental in sharing best practices on both regional and global levels, along with cost-effectively managing liquidation of repossessed real estate asset portfolios based in the philippines.
yyyyyy x. yyyyyy
xxx-xxx-xxxx27 • abc@xyz.com
resume page two
professional synopsis (continued)
ge money bank, philippines 2006 c present
chief executive officer (2009 c present)
strategically steer nationwide business and manage a 360-member workforce, including meeting aggressive consumer and commercial loan targets monthly, as well as improving portfolio quality via implementation of collections and risk scorecards.
lead negotiations with the government and 19 banks on restructuring a multimillion-usd domestic agricultural bond program.
boost staff teamwork, communications, skills, and well-being by championing an innovative employee engagement program.
chief operating officer (2006 c 2009)
directed new account originations, underwriting, customer service, banking / card operations, collections, facility management, procurement, productivity, and operations technology, as well as overseeing a top-performing team of 240 and 10 direct reports.
unlocked productivity in branches and centralized processes by leading lean six sigma as a key strategy, along with proactively enhancing customer relationships through net promoter scoring (nps) and customer councils.
ge consumer finance, europe hq 2004 c 2006
chief technology officer
played a vital role in building and sustaining an operations technology division within a consumer finance business in 21 markets for a matrix-style organization with teams located in western, central, and eastern europe.
directed service improvements for 100+ million customers, along with managing all facets of personal loans, retail banking, mortgage lending, credit cards, auto financing, and client services.
ge money bank, prague, cz 2001 c 2004
head of re-engineering / master black belt
utilized broad scope of industry and professional services knowledge toward directing a diverse team of process leaders, six sigma black belts, technology managers, financial planners, and analysts.
rolled out measurable six sigma business processes and project management solutions to enhance dna, including implementing a robust collection strategy that improved effectiveness while simultaneously reducing cost per dollar collected.
created a business-wide shared vision for wing-to-wing operational process enhancement and delivered end-customer-driven improvements and base cost reductions.
education & professional development
masters of management science
trinity college
bachelors of management science
trinity college
management development course
jack welsh learning centre
information management leadership program (cz / sk / us / irl / uk / hu)
ge capital corporate
lean leader certified (ge money since 2006) • six sigma certified (ge capital since 2002)
excellent references provided upon request
yyyyyy x. yyyyyy
xxx-xxx-xxxx27 • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
as a lean six sigma master black belt and multinational business leader, i am excited to build a rewarding career with your company, and i am confident that my broad range of professional skills can help to achieve your key objectives. i can offer 9+ years of solid experience in new business development, core business / platform integration, p&l responsibility, large-scale project management, and strategic planning / analysis, and am well-versed in all facets of high-volume client / business relations, team building / training, and process improvement.
to complement my background, please note that i hold a masters of management science and a bachelors of management science from trinity college. i also completed a rigorous management development course with the jack welsh learning center, and participated in an information management leadership program spanning multiple countries with ge capital corporate.
currently, as a chief executive officer for ge money bank, i strategically steer nationwide business and manage a 360-member workforce, including meeting aggressive consumer and commercial loan targets monthly, as well as improving portfolio quality via implementation of collections and risk scorecards. within this role, i lead negotiations with the government and 19 banks on the restructuring of a multimillion-usd domestic agricultural bond program. during this time, i successfully raised deposit levels by 20% within my first 3 months of tenure to boost ge money bank s liquidity levels to 33%, along with reducing operating expenses through the implementation of a productivity council and a restructuring program. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and accomplishments.
you will find me to be a results-focused professional who can contribute a proven track record of organizing complex projects, defining priorities, and meeting goals. in addition, i can plan, delegate, and manage international teams within deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.
i look forward to hearing from you, and thank you in advance for your consideration.
sincerely,
john hickey
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