Results Oriented, High Performance Business Consultant in the Banking/Mortgage Industry with a track record of supporting high volume lending, collections and loan processing while exceeding customer satisfaction and quality assurance indicators.  Thrive in a fast-paced atmosphere with the ability to consistently adapt to the needs of the business.  Seeking a  Management position where I can provide strategic leadership and utilize my strengths, skills and industry knowledge to lead business operations to success.  Core competencies include:

Customer Relations/Development

Ensure Regulatory Compliance

FHA/VA/Fannie Mae Guidelines

RESPA/FDCPA Regulations

Foreclosure/Bankruptcy Law

Collections Processes

Loss Mitigation

Customer Retention

Loan Modification Programs

Interpret Credit Reports

Administrative Assistance

Deed-in-Lieu

Long/Short Sales            

Identify Client Needs

Fannie Mae, Addison, XXXXXX - Operations Representative                                                                      2009 to 2010

   Maintained oversight for the processing of a high volume of disbursement requests related to default and foreclosure of single family mortgages.

   Reviewed reimbursement forms to verify accuracy, collaborated with servicers and brokers to confirm validity of requests, and ensured adherence to all processing timelines.

JP Morgan Chase Co, Xxxxxx, XXXXXX - Collection Loan Specialist                                                                          2006 to 2009

   Managed a portfolio of 250+ 1st and 2nd 30, 60 and 90 day delinquent loans; performed high volume outbound calls to contact loan holders, and incorporated strategic skip tracing and collections initiatives to initiate repayment actions.

   Consistently exceeded monthly productions goals, and maintained a 100% rating on quality and accuracy.

Entrust Mortgage, Inc. Englewood, CO - Loan Servicing Manager                                                           2005 to 2006

   Leveraged superior multi-tasking skills to maintain originated loan files while providing administrative support to senior staff members; created servicing reports daily, and ensured validity of data.

   Communicated with servicers, investors and homeowners to answer inquiries, and spearheaded negotiations to obtain outstanding payments.

   Prepared Payoff's, VOM's and trial balance spreadsheets, and prepared annual 1098 tax forms.

Ocwen Federal Bank & Trust, Orlando, FL - Loan Resolutions Consultant                                            2002 to 2005

   Managed a portfolio of 600+ mortgage loans in default and bankruptcy discharge; collaborated with attorneys to process disposition of loans, and created re-amortized schedules for modified repayment schedules.

   Helped clients maximize value of assets while formulating resolution plans, calculated net present values to determine gains and losses, and provided updates and reporting as needed.

   Managed the process to initial foreclosures, monitored 1st lien position, and maintained a 100% quality assurance score.

Westside VoTech - Legal Secretary, Certificate of Completion

Windows Office Suite, Quicken, Outlook, ACAPS, Calyx Point, Windows LoanBase Servicing, MSP

ICAT Mortgage Vision, and Neter and Pacer