manish patelxxxxxx yyyyyyyyyyyyy x. yyyyyy   5606 cozy terrace lane - houstonxxxxxxxxxxxx, txxxxxxxxxxxxx 77084xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

(516) 946-7164xxx-xxx-xxxxxxx-xxx-xxxx       patelm2@gmail.comabc@xyz.comabc@xyz.com

objective

exceptional information technology professional with expertise in network administration, desktop support, help desk, hardware, design, systems analysis and technical support seeking assignment in defining, integrating and launching innovative solutions to maximize operational performance

career profile

ø  microsoft certified professional.

ø  microsoft certified systems administrator.

ø  over eight years of career background in all facets of information technology management which includes over 3 years of leadership experience.

ø  experience in strategic planning, process improvement and project management.

ø  career built in e-commerce, it and banking sectors.

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  proven capacity to effectively develop functional and technical specifications.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  initiatives have made significant positive impact on bottom-line performance.

ø  possesses excellent analytical, problem identification and solution skill sets.

ø  record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology, strategic planning and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.

ø  motivated self-starter with an aptitude for learning new skills quickly and using them toward company growth.

skill matrix

skill type	skill level 1 = low 5 = high
operating systems:
windows (95 / 98 / me / 2000-03 / xp / nt)	5
networking:
dhcp	5
wins	5
dns	5
vpn	4
tcp/ip	4
windows and novell lan administration (active directory and console one)	5
microsoft remote desktop	4
pc workstation construction	4
office productivity:
ms word ♦ ms excel ♦ ms powerpoint ♦ ms publisher ♦ ms access ♦ ms outlook	5
web development:
html, dhtml	4
visual interdev	3
vb script, java script, c, c+	3
web server	4
asp, dream weaver,	3
java, photoshop	3
microsoft sql	3

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

education

hofstra university

bachelor of science, computer science, 2002

manish patelxxxxxx yyyyyyyyyyyyy x. yyyyyy, page two

 

jet king infotrain, ltd., bangalore, india

microsoft certification courses, 2004

       installed, set-up and administered servers and workstations on a lan in a windows environment.

       configured and administered dhcp, wins and dns services to implement a functional intranet.

       deployed remote installation services (ris) for remote installation of operating systems using windows.

       installed, configured and administered virtual private networks (vpn).

       managed users and computers through application of group policies.

 

access computer training institute, hicksville, ny

web development and design, 2002

       created static dynamic html pages and increased the functionality of the school s existing website in an intensive and comprehensive seven month internet web development training course.

       developed, implemented and maintained internet-based e-business solutions, infrastructures and advanced e-commerce applications.

 

industry experience
banking, pharmaceutical, sales, retail

professional experience

barnes & noble inc., westbury, ny                                                                                            2006 - present

sr. support technician

       initially hired as consultant and rapidly achieved advancement to support technician for new store group projects division.

       direct three technicians in the hardware/software rollout for 800 retail units nationally.

       facilitate new store installation projects including setting up servers, routers, switches, registers, pc s, crm s and handheld scanners.

       assigned to capex project for hardware upgrade for additional pc s registers and crm s.

       conduct support and servicing for over 600 servers, 4000 pc s and 7000 registers.

       effectively open/close tickets to troubleshoot both hardware and software.

       orchestrate test images for auto installation of bookmaster software.

       assemble, deploy, and trouble shoot new hp laserjet printers in a network environment

       escalation of enterprise systems issues to appropriate level two or three teams

       effectively reset accounts in active directory.

       spearheaded accounts origination for new store in pathfinder.

       developed project documents/manuals.

       developed training material and efficiently conducted the training sessions to bring the new hires up to speed.

       received special appreciations for being a fast problem resolver in both hardware and software environments.

       providing 24x7 support as needed.

 

tek systems, melville, ny                                                                                                                       2006

help desk analyst/consultant

       retained to deliver telephone, web-based customer service and technical support resolution for barnes & noble retail business for windows issues in user environment.

       performed in-depth troubleshooting, research, diagnosis, documentation and resolution of technical issues.

       supported windows 95, 98, 2000-03, xp, ms office, outlook, internet connections and hardware/peripherals.  

 

earlier background

prior to 2006, served as teller, the bank of new york, east meadow, ny, computer/office manager, u.s. promos, inc., roslyn heights, ny, and tishcon corporation, location.  in these assignments, successfully processed customer transactions exceeding $100bb, delivered multiple products/services, performed installation, set-up and troubleshooting and delivered high quality computer consulting.

 

manish patelxxxxxx yyyyyyyyyyyyy x. yyyyyy   5606 cozy terrace lane - houstonxxxxxxxxxxxx, txxxxxxxxxxxxx 77084xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

(516) 946-7164xxx-xxx-xxxxxxx-xxx-xxxx   patelm2@gmail.comabc@xyz.comabc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology network administration capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include mcp and mcsa certifications and over eight years of highly successful it experience in the e-commerce and financial service sectors.  to complement this background, i possess demonstrated expertise in desktop support, help desk, installations, servers, work stations and software/hardware analysis, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

manish patelxxxxxx yyyyyyyyyyyyy x. yyyyyy

 

 

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