Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace. 

 

 

Customer Service • Leadership Principles • Retention and Loyalty Focused • Conflict Management Strategies

Collaborative Team Member • Efficiency Strategies • Proactive Problem Solving

Data Gathering and Analysis • Time Management Effectiveness

 

         Utilize extensive knowledge of customer service protocols to develop specialized loyalty and retention programs.

         Effectively lead top-performing teams in concerted efforts to maximize organizational productivity.

         Excel in defining and implementing policies and systems that boost productivity, efficiency and quality of operations.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt and develop necessary skills to diverse organization needs.

         Technology savvy and proficient in numerous software applications and platforms.

 

 

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, effective customer service methodologies, conflict management and effective communication techniques, research and data analysis, and strategic planning.

         Consistently focus on ensuring development of high-standard office administration protocols. 

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Enhance operational efficiencies by effectively delivering new-hire training in broad range of skills.

 

 

 

 

 

 

 

 

 

 

n Bachelor of Science C Psychology / Minor C Chemistry & Biology, Middle Tennessee State University  

n PhD Matriculation Program / School of Biomedical Sciences C Neuroscience (Pending), Kent State University

n Currently Pursuing C Medical Coding Tract with Andrews Online Coding School

n Member C International Honor Society (Psi Chi)

n Publication History: Issue published online: 18 NOV 2002

n Article first published online: 18 NOV 2002

n Manuscript Accepted: 15 SEP 2002

n Manuscript Revised: 3 SEP 2002

n Manuscript Received: 1 JUN 2002

 

n Project Volunteer, Animal Rights Alliance                                                                                                   2010-Present         

n Project Coordinator, Mercy for Animals                                                                                                   2007-2010

n Graduate / Teaching Assistant, Kent State University                                                                                  1993-1999