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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

productive, quality-oriented administrative professional eager to contribute exceptional operations, personnel,  office management and project administration skills in the role of emergency communications dispatcher.

career profile

ø over 12 years of administration and office management experience.

ø have completed post entry-level dispatcher test battery.

ø upcoming enrollment for public safety dispatcher basic course.

ø focus on productivity enhancement and meaningful cost control.

ø record of progression to assignments of increasing authority and responsibility. 

ø wide-ranging project and general operations background.

ø effective in fast-paced environments.

ø skilled in policy/procedures and process improvement.

ø comprehensive grasp of operations and business management.

ø outstanding communications and presentation skills with spanish fluency.

ø expertise in providing support to senior management.

ø well-organized multi-tasker with strong detail orientation.

professional experience

pacific valley bank, salinas, ca                                                                                                  2007 - present

commercial construction underwriter

       analyze and prepare financial documentation for individual and commercial interests.

       review and verify costs, ensure compliance with bank policy and present reviews for approval.

       implement procedures, process disbursements and coordinate with title companies.

city mortgage services, inc, bakersfield, ca                                                                                    2005 - 2007

branch operations manager

       monitored wholesale operations and audited files to ensure compliance with lender guidelines.

       created and implemented compliance procedures, communicated and scheduled closings.

       balanced final settlement sheets and disbursed loan officer commissions.

gmac mortgage, bakersfield, ca                                                                                                    2004 - 2005

mortgage processor

       collected borrower information for conventional, fha, cal-access, cal-rural, local bond and va loans.

       calculated and prepared financial documentation according to underwriting program guidelines.

       audited closing loan packages and disbursed funds to title company.

union planters bank, bakersfield, ca                                                                                               2003 - 2004

mortgage loan processor

       monitored retail operations, prepared loan documents, audited files and trained closing department staff.

       coordinated with post-closing department to ensure compliance with lending guidelines and policies.

       traveled to various sites to educate personnel as one of six corporate trainers in california and arizona.

union planters bank, bakersfield, ca                                                                                               2002 - 2004

mortgage loan processor 2003 - 2004

       prepared loan documents, audited files, communicated with lenders and scheduled closings.

       audited and balanced final statements, disbursed funds to title companies and reviewed loan commissions.

mortgage loan closer ii & branch operations 2002 - 2003

       drafted documents for residential, construction and builder and commercial loans.

       tracked new mortgage loan accounts and monitored construction draws.

education


post entry-level dispatcher test battery

monterey peninsula college, city, ca, currently pursuing associate degree in sociology

other experience


prior to 2002, employed by the mortgage house in capacity of mortgage loan closer preparing final loan documentation, auditing files, scheduling closings, disbursing funds, balancing settlement statements and reviewing loan officer commissions; mortgage loan closer for bank of stockdale performing substantially identical work to above position.

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an emergency communications dispatcher capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 12 years of operations, documentation, communications, loan origination and customer service experience. to complement this background, i possess personnel management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting emergency communications dispatcher position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

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