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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Dedicated Property Management Professional eager to contribute exemplary leadership talents
and experience toward supporting a dynamic employer in optimizing revenue growth, community reputation, and profitability.
Qualifications Profile
Proficiency in driving cost-effective and compliant property/community management operations inclusive of office administration, staffing/personnel management, and P&L (profit and loss) accountability. Optimize tenant/client relations through exceptional relationship-building, listening, problem solving and communication skills. Excel in directing and coordinating grounds maintenance, unit maintenance, vendor relations, marketing efforts, leasing, and budget administration.
Selected Achievements:
Currently generating positive NOI (net operating income) of 3.7% YOY (year over year) for Colonial Properties.
Championed efforts to generate cost savings of 4.5% YOY for Colonial Properties.
Surpassed income projections and expenditure goals for Battleground Oaks Apartments by maintaining 95%+ occupancy rate and exercising outstanding cost control.
Chosen to represent Steven D. Bell & Co. at Triad Apartment Association meetings.
Handpicked to manage Hunter s Bridge Apartments based on proven performance, and successfully elevated occupancy rate from 76% to 93% within four months.
Professional Experience
Colonial Properties Realty and Trust, 2009 to Present
Community Manager
- Spearhead daily operations for 310-unit community inclusive of budget administration, expense tracking and management, leasing, marketing, facilities management and staff direction.
- Maintained tenant files, lease contracts, waiting lists and other office documentation.
- Effectively maximize tenant occupancy by creating, coordinating and executing informative and persuasive marketing and advertising initiatives.
- Establish and maintain strong tenant relations by swiftly responding to complaints and concerns.
Advantage Property Professionals, Inc., 2008 to 2009
Marketing Director
- Conceptualized, designed, developed and implemented compelling sales and marketing strategies to propel revenue growth and profit performance.
- Cultivated, nurtured and maintained cohesive relationships with clients, vital to ensuring satisfaction and retention.
Continued
Yyyyyy x. yyyyyy ---- Page 2 of 2
Professional Experience continued
Steven D. Bell & Co., Greensboro, NC, 2004 to 2007
Community Manager
- Directed daily business operations for community comprised of 240 units, exhibiting proficiency in financial administration, leasing, marketing, facilities management, and staffing.
- Meticulously managed budgets, reviewed and approved invoices, negotiated contracts with vendors, and coordinated resident services and activities.
- Adeptly steered human resources functions including hiring, training, performance management, discipline, and terminations.
- Oversaw full-scope marketing operations from developing annual marketing plans to conducting competitive intelligence.
- Employed significant leadership capabilities to drive capital projects from initial stages through to successful completion in adherence to strict timeline and budget parameters.
- Conducted thorough pre-move in and move-out inspections to ensure residents complied with maintenance and care requirements indicated on lease.
- Leveraged considerable analytical abilities to scrutinize utility bills, market surveys, and staff closing ratios, proactively instituting process improvements where applicable.
- Led in-depth monthly property inspections to determine facility/maintenance needs and expedite corrective or preventative action.
Topsail Voice Publications, Wilmington, NC, 1999 to 2001
Assistant Manager, Graphic Design Department
- Merged sharp attention to detail with innovative thinking abilities to design visually-appealing advertisements and front cover pages for popular magazines.
- Contributed dynamic multi-tasking expertise to concurrently perform scheduling and resource planning, troubleshoot and maintain servers and desktops, and deliver first-rate customer service.
Professional Development
Seminars, Courses and Workshops:
NC Landlord Tenant Law Fair Housing Selling Solutions CAM Financial Training
Member, Triad Apartment Association
Computer Skills
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook); Adobe PhotoShop and Illustrator; Quark Express, RealPage Onesite, RM MRI, Citrix
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