eraldine goodrich

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details-focused, solutions-driven it professional eager to offer multiple industry credentials and diverse technical proficiencies, as well as project management, systems administration, strategic research / analysis, process improvement, client relations, and end user training talents, toward maximizing a progressive employer s success.

 

 

 

project lead

         utilized broad scope of it industry and hr knowledge to manage and lead all phases of the successful implementation of the 2010 s summer school staffing tool and job application system, including redesigning hr-based systems (e.g. tenure tracking system (tracks tenure decisions for staff approaching probation completion), open market transfer system (allows staff to apply to schools / vacancies across the city and principals to search applicants), and recruitment system (collects 40,000+ applications, supports recruitment, and facilitates payroll for up to 8,000 new teachers per school year).

 

customer relations / support

         contributed sharp analytical abilities toward providing technical hr application support to central and field staff in all 5 boroughs and 1,500+ school principals for the nation s largest public school system, including serving as a subject matter expert to central, hr field staff, and doe s employee customer service center and it s help desk knowledge analysts.

         created a targeted online issue tracking tool in sharepoint to allow units to log, review and update, and check status.

 

system administration / quality assurance

         developed and maintained user accounts for hr intranet systems ensuring appropriate level access to central administrative staff, field hr directors in all 5 boroughs, and principals, including conducting user acceptance testing (uat) on enhancements and new releases of web-based applications, as well as identifying and troubleshooting issues.

 

technical documentation / end user training

         streamlined operations by creating straightforward system manuals and job aides for various applications, along with developing email support response templates and processes to significantly reduce response time and minimize errors.

         demonstrated strong communication skills toward advising various staff on website editing and multiple hr systems.

 

research / planning

         explored online collaboration and content management products to effectively roll out dhr exchange sharepoint site to allow central hr to deliver confidential information and communication updates to 3,000+ administrative staff citywide.

         researched sharepoint intranet best practices and large business case studies to apply to dhr exchange intranet site.

         expertly planned and implemented website architecture, user roles, content management / security, and other key features.

 

 

supervisor supplemental education application processing, nyc department of education, brooklyn, ny 2005 2006

executive administrative assistant, berry & associates corporate planning, brooklyn, ny 2002 2005

assistant to mis budget officer, nyc department of sanitation / mis, new york, ny 2002

assistant to director of sales administration, frederick goldman, inc., new york, ny 2000 2001

 

 

adobe cs5 design premium training, new horizons, new york, ny 2010 present

sharepoint services 3.0 / sharepoint server 2007 / sharepoint designer training, new horizons, new york, ny 2009 2010

a+ certification course (350+ hours), state university of new york beoc, brooklyn, ny 2006

microsoft office suite certification course (450+ hours), nyc department of education, brooklyn, ny 2000

 

microsoft office (word, excel, powerpoint, outlook, access) microsoft publisher microsoft frontpage microsoft cms

adobe acrobat professional adobe photoshop peoplesoft hrms 8.0 moss 2007 (sharepoint server / services 3.0)

microsoft sharepoint designer html light sql intuit quickbooks microsoft windows xp internet applications