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Rebecca
Volkmann
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
CORE COMPETENCIES
Project Management, Vendor Research, Market Research, Project Quality Management, Cost Management, Budget Management, Budget Analysis, Life-cycle Costing, Breakeven Analysis, Cost Benefit Analysis, Conflict Resolution, Competitive Advantages/Disadvantage Analysis, Marketing Strategy, Communication, Success Criteria Determination, Roles/Responsibilities Identification, Business Assumptions, Project Constraints, Risk Mitigation, Event Flyer Creation, Press Release Drafting, Raffle Flyer Development, Multi-page Program Design, Project Charter Development, Risk Management, Communication Planning, Project Plan Scheduling, Registration Form Development, Email Notification Template Design, Website Template, TV Notification Template Creation, Media Notifications, Risk Assessment, Stakeholder Analysis, Qualitative/Quantitative Analysis, Risk Response Plan, Risk Monitoring, Time Management, Team Building, and Customer Service.
PROFESSIONAL EXPERIENCE
5/2007-5/2009
Customer Service Representative for Blue Cross Blue Shield
APAC
Green Bay, WI
City/State (or address if provided)
Hours per
Week: 40
Salary: $8.00/Hour
Supervisor: Lori Vanderbusch Phonexxx-xxx-xxxx May Contact: Yes
Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention. Strategically fielded high volume phone calls for Blue Cross/Blue Shield of New Jersey members. Consistently answered members questions concerning claims, benefits, and provider network in a fast-paced call center environment. Utilized DOS System (RCOE, MEMS, PIBA, SGON, VALL, KARN, SRPT), UCSW 8, QBlue 3.2, Horizon Share Point, Electronic Hour Verification, Horizon Physician Directory, OLI, Provider Directory in providing quality customer service. Communicated with clients regarding deductible, coinsurance, co-payment and claims procedure. Recipient of numerous Customer Service Excellence Awards for exceptional on-the-job performance.
Page 1 of 4
Rebecca Volkmann Page 2 of 4
1/2007-5/2007
Retail Co-worker
Kwik Trip
Chilton, WI
Hours per
Week: 25
Salary: $8.00/Hour
Supervisor: Unknown Phone: 920-849-2737 May Contact: Yes
Sharp business acumen and experienced in managing broad scope of operations, from sales/marketing and customer service to stocking inventory, preparing food and handling cash register. Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base. Successfully steered retail operations to generate high volume growth and revenue on behalf of company.
7/2006-1/2007
Temporary Staff Member
Landmark Staffing
Kimberly, WI
Hours per
Week: 40
Salary: $8.00/Hour
Supervisor: Jeani Brown Phone: 920-731-3130 May
Contact: Yes
Actively served in the HR Department at the Banta Corporation, responsible for entering personnel data nto SAP and Infinium. As a Lab Technician for Kimberly Clark Corporation, consistently performed detailed inspections of the diaper production line, including the packaging, boxing, and bonding of products. While working at Brillion Iron Works, proficiently input data into computer system MP2. Assisted quality assurance department in updating 25 work instruction manuals, including charts and diagrams on behalf of company. Tasked with developing Word templates, from inputting information to inserting headers/footers.
8/1990-4/2006
Site Director
Camp Fire USA
Anchorage, AK
Hours per
Week: 40
Salary: $15.02/Hour
Supervisor: Patricia Skitt Phone: 907-279-3551 May Contact:
Yes
Strategically planned and implemented both indoor and outdoor activities to stimulate constructive play. Created safe, comfortable, and fun learning environment for children of all ages. Taught basic skills in creative, colorful ways to keep children focused and engaged. Provided a full range of age-appropriate actives that encourage childhood social, mental and behavioral development. Consistently promoted teamwork, good sportsmanship, friendship, and productive behavior in Camp Fire participants. Effectively coached, trained and directed staff and actively collaborated in Human Resource operation functions such as training staff in procedure for working with children ages 5-13, evaluating performance and providing guidance/mentoring. Proficiently educated staff on all safety rules for escorting children on field trips, using the bus system, walking, bike trips, and 15 passenger van. Successfully organized all aspects of the annual fund raiser, from recruiting participants and organizing prizes for winners to creating marketing material and managing cash raised. Responsible for establishing daily schedule, including snack, activity, rest, and outside time. Facilitated productive working relationships with principle, office administer, school nurse, gym teacher, music teacher, custodian, and teachers in support of a broad range of educational activities for children. Actively collaborated with 6 Site Directors in planning the winter, spring, and summer breaks, as well as activities and field trips.
Page 2 of 4
Rebecca Volkmann Page 3 of 4
2/1990-8/1990
Cashier
Carrs/Safeway
Anchorage, AK
Hours per
Week: 30
Salary: $7.52/Hour
Supervisor: Unknown Phone: 907-561-1944 May
Contact: Yes
Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base. Responsible for scanning groceries, bagging purchases and processing payments from the customers. Successfully ensured accurate payments by cash, credit card, or WIC checks.
8/1973-3/1990
Personelman First Class Petty Officer
U.S. Navy
Anchorage, AK
City/State (or address if provided)
Hours per
Week: 40
Salary: $2800/Month
Supervisor: Unknown Name Phone: 206-728-8920 May Contact: Yes
Actively served as Personnel Analyst responsible for the identification and development of the user requirements for the Source Data System for all personnel offices throughout the United States. Strategically maintained enlisted and officer service records by updating advancements, recording completed Navy courses, and documenting new dependents. Tracked the training of each sailor, ensuring each had the required qualifications for the next duty assignment. Successfully served at the Base Passenger Transportation Office in Guantanamo Bay, effectively preparing all correspondence for dependent entry, base visitors, and military/civil service area clearance. Effectively implemented an innovative new customer service feature regarding commercial airline reservations into the continental United States. Served as Secretary to the Hospital Corps/Dental Technicians Enlisted Rating Coordinator Officer, efficiently maintaining records, preparing letters and organizing files. Successfully served on a team of 7, responsible for drafting the requirements for each personnel form template and collaborating with the programmer in writing the code for each form. As Conversion Assignment Program Manager supervised the writing of orders and drafting of replies to inquiries pertaining to A school assignment. Skillfully , and maintained files on personnel selected for assignment to class A school in accordance with guarantees under the provisions of the SCORE, STAR, AND Lateral Conversion programs. Proficiently served as Lead Petty Officer for the Personnel Support Detachment, responsible for supervising 7 personnelmen. As Navy Classifier, administered ASVAB testing, re-testing, and Defense Language Aptitude Basis to test individual aptitude for foreign languages. While serving as Senior Navy Classifier at the Military Entrance Processing Station in Anchorage, drove all quality assurance, processing and classification of all Navy applicants.
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Rebecca Volkmann Page 4 of 4
EDUCATION
ITT Technical Institute
Green Bay, WI
Bachelors
Degree
Major in Technical Project Management
3/2007-3/2010
- Led a 3-person team in the creation of PDD event flyer, press release, raffle flyer, and multi-page program promoting Professional Development Days.
- Served as Lead Project Manager developing project charter, risk management register, communication plan, Project Plan Schedule (WBS), PDD event flyer, press release, registration form, email notification template, website template, and TV notification template.
- Worked with team in identifying all risks involved in a golf course restaurant project, including risks affecting the controlling of the project scope and the projects schedule.
- Oversaw the management of a global project creating a project initiation and proposal for soccer clothing in Croatia.
- Conducted a feasibility study identifying the highest frequency problem was and determining key elements of the risks.
- Utilized extensive knowledge of histograms, cause-and-effect diagram, and check sheets in a quality management project, successfully investigating an insurance claim issue.
- Collaborated with a team in solving a HR Management issue by used members from different departments to establish cross-functional teams to increase company profits.
Abbott Loop Christian Church
Anchorage, AK
Associates
Degree
Major in Bible
Studies
11/1985-4/1991
High School
Degree: Diploma
Date Earned:
AWARDS
National
Defense Ribbon; Navy
4 Good Conduct Ribbons; Navy
10 Excellent Customer Awards; APAC
AFFILIATIONS
Student Member; Project Management Institute, 2008
Coordinator; Professional Development Days for the Project Management Institute
TECHNICAL SKILLS
Microsoft Project and Microsoft Office Suite.
Advanced skills in PowerPoint, able to craft dynamic presentations incorporating clipart.
Page 4 of 4
Rebecca
Volkmann
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a [Insert Job Title] capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include experience in project management, budget analysis, risk assessment/mitigation, and client services. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, multi-tasking, problem solving, and relationship management skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Rebecca Volkmann
Rebecca
Volkmann
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting [Insert Job Title] position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic communication, multi-tasking, problem solving, and relationship management skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Rebecca Volkmann
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