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yyyyyy x. yyyyyy    east apache boulevard #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

auto finance specialist eager to contribute broad-ranging operations and delinquent payment collections background in a finance/repossession role.

 

career profile

ø  several years of experience in team management, collections, repossession, documentation and operations.

ø  effectively define, develop and execute operations to boost productivity and efficiency.

ø  strong leadership abilities in directing operations in challenging and stressful environments.

 

professional experience

buckeye title loans/checksmart                                                                                       2007 - present

second shift supervisor

 

       recruited to perform broad-based financial service duties.

       place 25 outbound calls per hour and handle inbound 30-60 day delinquent accounts calls.

       complete reports for submission to director and regional manager concerning store percentages, missing payments, amounts of interest waived, individual collector performance, abandoned vehicles and impounds.

       send out and close repossessions and maintain contact with repossession agencies.

       supervise team of collections personnel.

       meet/exceed organizational objectives on a consistent basis.

       deliver exceptional and positive customer relations.

       maintain currency in industry standards.

 

donovan s steakhouse                                                                                                         2006 - 2007

back waiter

 

       maintained comprehensive knowledge of menu items and wines.

       assisted team captain in ensuring customer satisfaction.

 

education

northeastern university, boston, ma

bio-medical engineering studies

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