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yyyyyy x. yyyyyy
xxx-xxx-xxxx • abc@xyz.com
profile of qualifications
results-focused, enthusiastic sales / general management professional specializing in delivering world-class guest service, driving multi-unit business growth, negotiating with clientele in high-pressure situations, and managing large-volume accounts eager to contribute 11+ years of hospitality experience toward maximizing a progressive employer s bottom-line. top performer who excels at identifying lucrative business opportunities, defining strategies for capturing new sales, and attaining solid leveraging in competitive markets. ambitious self-starter who can plan, delegate, and complete multiple individual and team assignments within deadline- and budget-driven environments.
key areas of expertise
sales / marketing high-volume hotel operations event / meeting planning catering support
guest relations customer service account / budget management workflow prioritization
team building training / development business communications strategic planning
professional synopsis
hilton hotels corporation
baltimore, md / crystal city, va / largo, md / washington, dc
1998 c 2009
director of sales & marketing
embassy suites baltimore north / hunt valley, baltimore, md 2006 c 2009
key accomplishments
ø spearheaded hotel s reopening after an atrium collapse and reestablished site within market as a safe guest environment.
ø achieved annual financial goals for 3 consecutive years to include receiving the highest revpar index growth (2nd quarter 2008) for all embassy suites brand hotels, as well as increasing revpar a minimum of 10 points each year.
applied dynamic leadership talents toward directing sales teams to include organizing profit-focused marketing strategies, identifying client needs / requirements, and building valuable relationships with clientele to maximize bottom-line results.
played a vital role in increasing revenue and brand awareness by creating b2b alliances and new sales opportunities.
contributed sharp analytical abilities toward originating budgets for annual hotel goals distribution, along with assisting general management in the development of strategic business plans supportive of multifaceted company objectives.
expertly managed special events operations to include supervising all catering functions, promoting menu offerings to new / existing clients, liaising among operations team members, and verifying all event / delivery data was accurate and up-to-date.
business travel sales manager
doubletree / embassy suites, crystal city, va 2003 c 2006
key accomplishments
ø achieved annual financial targets to include maintaining multiple director goals, leading a bts cluster for the baltimore-washington, dc region, performing sales blitzes to national accounts, and assisting with rate setting to move market share from the competition.
met and / or exceeded set sales goals by cost-effectively negotiating room rates for embassy and doubletree clientele to include developing bts budgets and interfacing among general / revenue management to ensure seamless operations.
coordinated bts efforts with front office management to attain superior guest services at all times.
demonstrated strong communication skills toward interacting with high-profile clientele (i.e. heads of state, military leaders).
yyyyyy x. yyyyyy
xxx-xxx-xxxx • abc@xyz.com
resume page two
professional synopsis (continued)
corporate sales manager
doubletree club largo hotel, largo, md 2002 c 2003
key accomplishments
ø increased business up to 23% within a 2-year period to include attaining a president s award in 2002 and 2003.
achieved advantageous hotel sales through targeted marketing efforts to include utilizing proven prospecting and presentation skills to boost company revenue within a competitive market and attain essential repeat business.
optimized business processes by creating and disseminating beos to food / beverage department; organizing corporate agendas, rooming lists / internet / exhibits / set-up; and approving all audio-visual equipment for meetings and events use.
led pre- and post-con meetings with department heads to guarantee quality service delivery and discuss business issues.
director of front office / housekeeping manager
doubletree club largo hotel, largo, md 1999 c 2002
key accomplishments
ø successfully maintained highest guest satisfaction scores for 3 consecutive quarters among all club hotels.
drove operations success by directing all front office, night audit, reservations, housekeeping, and guest relations efforts to include recruiting, training, and managing a top-performing staff in achieving high guest satisfaction scores.
maximized profits by supporting sales / revenue management with forecasting and effectively overseeing inventories, along with monitoring front office / housekeeping budgets to guarantee expenses were consistent with approved budgets.
closed and balanced monthly fms to ensure accurate value levels for future forecasting.
additional job history
night manager
embassy suites dc downtown, washington, dc 1998 c 1999
additional professional roles held prior to 1998
education and professional development
bachelor s degree in business management (in progress) university of maryland university college
hilton hotels corporation sales college i / ii
forecast management systems (fms) • rates & inventory processes (r&i)
customer really matters (crm) training • onq hilton property management system
eevents sales / programming • revenue management systems (rms) • train the trainer
technical summary
microsoft office suite • quickbooks • delphi • salespro • meeting matrix • internet applications
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