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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
career profile
offer more than 15 years experience in the mortgage industry with focus on fha/va and fnma loan processing, financial analysis, and business development initiatives. possess excellent skills in matching various and fluctuating mortgage products to meet individual client financial needs.
career accomplishments
achieved a score of 99.97% for order accuracy, exceeding department goal of 99.5% for 2008 at cigna tel-drug.
selected by management to maximize loan quality by working inside a sales office to train loan officers on various mortgage products, loan structuring, and underwriting guidelines at countrywide home loans.
promoted from loan processor to loan specialist within 6 months at countrywide home loans.
successfully converting inbound phone leads to completed applications by assessing financial situations of potential clients to identify mortgage needs and sell the benefits of a conventional product line at jp morgan chase.
directed office pipeline activity by supervising mortgage processors and closers staff working on fnma, fha, and portfolio loan requests at pnc bank.
professional experience
cigna tel-drug, horsham, pa 05/2008-present
senior customer service representative, specialty medications
process up to 50 daily customer inquiries to resolve questions or issues with prescription orders, insurance coverage, or billing and consistently strive for first call resolution.
provide referrals and resources for unresolved grievances to designated departments for further investigation.
administer a database to track and maintain records of customer interactions and transactions.
walgreens, lansdale, pa 03/2007-04/2008
assistant store manager
supervised daily activities of 5 support staff to ensure optimal productivity and maintained cash accountability during each shift, reporting amounts to management.
acquired repeat and continued patronage from customers by providing superior customer service and resolving issues quickly.
maintained merchandising displays and inventory control by examining product quality and validating current prices.
prepared profit and loss statements and adjusted prices on goods during retail promotions.
home connects lending services (gmac), horsham, pa 06/005-03/2007
client services advocate
assessed and qualified 20-30 mortgages daily to approve pmi removal on conventional loan products.
partnered with industry vendors to expedite requests for appraisals and flood certifications.
signed up and utilized a gmac avm product to assist mortgage brokers with application processing.
yyyyyy x. yyyyyy page two
countrywide home loans, plymouth meeting, pa 04/2003-01/2005
loan specialist ii
selected by management to maximize loan quality by working inside a sales office to train loan officers on various mortgage products, loan structuring, and underwriting guidelines.
promoted from loan processor to loan specialist within 6 months.
performed conditional commitments by utilizing fnma du.
jp morgan chase, horsham, pa 04/2002-02/003
mortgage telemarketing representative iii
assessed financial situations of potential clients to identify mortgage needs and sell the benefits of a conventional product line, successfully converting inbound phone leads to completed applications.
performed debt consolidation and income analysis to approve conditional approvals.
documented status updates and recalculated stipulations with customers as needed.
devised an attractive pricing model for consumers with higher fico scores to retain them within the chase family as part of a prime unit within a subprime division.
wachovia, doylestown, pa 09/1999-11/2001
mortgage loan counselor
interviewed potential borrowers to identify and match their financial needs with current product offerings in the mortgage line.
analyzed applicants financial, credit, and property evaluation status.
requested and acquired necessary documentation from clients to complete the loan package for underwriting purposes.
pnc bank, horsham, pa 02/1990-01/1999
mortgage supervisor/underwriter
directed office pipeline activity by supervising mortgage processors and closers staff working on fnma, fha, and portfolio loan requests.
approved loans within specific limits and referred loan applications outside those limits to management for approval.
education
university of delaware, bachelor of business administration
completed online courses on new respa guidelines and fha 203k.
currently enrolled in: advanced loan processing, underwriting 101, and fha/va processing.
affiliations & designations
national association of mortgage processors (namp), member
certified master loan processor (cmlp) designation, applicant
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a mortgage lending capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include more than 15 years experience assessing client financial and credit status to pre-approve and approve mortgage applications for such companies as wachovia, jp morgan chase, gmac, countrywide home loans, and pnc bank. throughout my career, i have managed pipelines and spearheaded business development to achieve application completion rates.
some key achievements include:
getting selected by management to maximize loan quality by working inside a sales office to train loan officers on various mortgage products, loan structuring, and underwriting guidelines at countrywide home loans.
achieving a promotion from loan processor to loan specialist within 6 months at countrywide home loans.
successfully converting inbound phone leads to completed applications by assessing financial situations of potential clients to identify mortgage needs and sell the benefits of a conventional product line at jp morgan chase.
directing office pipeline activity by supervising mortgage processors and closers staff working on fnma, fha, and portfolio loan requests at pnc bank.
to complement this background, i offer a bachelor of business administration from the university of delaware. i have recently taken online courses in respa guidelines and fha 203k and am currently enrolled in advanced loan processing, underwriting 101, and fha/va processing.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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