career objective

results-driven senior operations officer eager to contribute superior administrative, organizational, and communication skills toward supporting the employer in optimizing financial and operational performance

profile

ø  offer numerous years of progressive transportation logistics management experience, with expertise in strategic planning, systems implementation, p&l, vendor relations, problem solving, and operations

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; proactively anticipate and address client and project needs

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; build, train, and lead top-performing interdisciplinary support teams

ø  proactively monitor industry trends and developments, including competitive services and marketing activities, to  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  develop and administer, negotiate favorable vendor contracts and carrier bids, and track performance indicators to adjust resource allocation

ø  solid record of instituting process improvements to increase productivity, efficiency, and safety in deadline-driven environments; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  strong technical proficiencies including microsoft word, excel, and outlook

professional experience

field operations manager, craftmasters restoration, medina, oh                                                            2010 c present

• perform a broad scope of operational management functions for this leading company specializing in insurance repair work for property damage caused by fire, wind, water, or vehicles
• work closely with residential and commercial insurance adjusters, engineers, and property owners and provide claim-specific consultation
• identify, address, and resolve outstanding issues throughout all stages of contract to achieve exceptional levels of customer satisfaction

 

vice president, jmt group, medina, oh                                                                                                      1998 c 2009

• successfully launched and managed all aspects of day-to-day activity at transportation and logistics company; grew business from ground up to  generate $3.8m in annual revenues
• developed and implemented standard operating procedures in line with organizational goals and objectives
• drove business growth efforts and cultivated lasting relationships with prospective and existing customers, vendors, business partners, and community organizations
• introduced process improvements, cost controls, and staff development / teamwork initiatives

 

senior driver and team leader, carr's moving and storage, medina, oh                                                     1996 c 1998

• served as a commercial driver responsible for overseeing the safe and timely relocation of military personnel
• entrusted with leading team of highly productive and efficient drivers
  
  

~ community activity ~

co-founder / volunteer, cathy s house, medina, oh                                                                                1997 c present

• established sober house for adult men recovering from drug and alcohol addictions; actively participate in fundraising activities, including golf outings, silent auctions, and sponsor recruitment

education

graphic arts diploma, medina county career center, medina, oh

 

general studies, ohio school of broadcasting, cleveland, oh