Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, account management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis and strategic planning.

Ø  Comprehensive understanding of management and communication techniques due to advanced practical training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

 

 

Ø  Prepare and execute a high volume of documentation and correspondence including:  contracts, service agreements, orders, credits, market condition reports.

Ø  Conduct inbound and outbound customer contact, research and problem solve customer concerns (billing, product or service quality), suggest new products/services, determine pricing, make deliveries as well as input and extract information from information management system. 

Ø  Advise accounts of company policies and procedures.  Research and analyze account inventory status, changes and anomalies, billing histories and variances, payment histories, contract and service agreement status.  Schedule distribution of services. 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.  Communicate extensively with internal departments to ensure correct implementation of company policies, to meet customer requirements, resolve customer issues, coordinate new installations and develop customer databases.

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.

Ø  Fluent in Spanish and English.

 

 

 

 

 

 

Ø  Effectively developed new business and managed various services provided to major accounts such as:  AT&T, Boeing, Safeway, Waste Management, Costco, Sears, Mead Paper, Weyerhaeuser, PepsiCo, Verizon, USPS, UPS, Terex. 

Ø  Received President s Award for exceptional Customer Care based upon greatest level of positive feedback C over 90% excellent. 

Ø  Received Annual Customer Service Award for highest degree of customer retention C 98%. 

Ø  Effectively managed 3-state territory, securing highest percentage of participation nationwide of dealer network.

Ø  Effectively managed multiple client relationships across 200 accounts requiring excellent organizational and problem solving skills.

Ø  Increased sales 20% for ARA Services and 54% for Overall Services through strategic client management protocols.

Ø  Drove revenues from $1/2 Million to $1M+ within relatively short time period through management of client relationships.

 

 

 

Area Representative/Account Manager, Service Linen Supply                                               2007-2009

 

  Primary responsibilities included strategic and daily operations.

  Effectively hire, train, supervise and motivate high performance management teams/personnel. 

  Create and implement numerous training programs and coaching tools to further educate employees as well as establish accountability for performance. 

  Skilled in budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.

 

Area Representative/Account Manager, Overall Services                                                      1995-2007

 

  Primary responsibilities included extensive documents analysis and research related to various operational procedures.

  Managed accounts and billing processes to ensure all payments were received in a timely manner.

  Contacted consumer base regarding relevant account issues as needed. 

 

Area Representative/Account Manager, Aratex Services                                                       1991-1994

 

  Primary responsibilities include development and implementation of internal policies and procedures.

  Maintained existing clientele and presented proposals and business suggestions to executive management. 

  Recruited, trained, and developed personnel as needed.

  Developed and implemented customer service and employee retention and loyalty programs.

 

Area Representative/Account Manager, PepsiCo                                                                   1991-1991                                                                              

 

  Primary responsibilities included operational oversight and leadership of staff, recruitment of temporary and permanent employees and creation of new employee recruitment strategies,

  Management of vendor sourcing and relations.

  Acted as buyer and maintained viable product mix of styles and price points.

  Analyzed P&L, financial statements, and budgetary plans.

  Managed vendor relations and customer service protocols.

  Responsible for developing growth strategies for operations.

n B.S. C Business/Management, University of Phoenix

 

 

 

 

 

Ronald Hansen

 Account Management / Customer Service Professional

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer numerous years progressive advancement in key roles as an operations and client management professional.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, account management, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert and consultant in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of practical training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Ronald Hansen