Yyyyyy x. yyyyyy

Dynamic, high-energy and experienced Business Professional with broad based customer service, claims processing and insurance industry expertise, eager to contribute advanced communication, problem solving and organizational talents toward optimizing the goals of a progressive employer.   Dedicated professional with the ability to gain the trust and cooperation of clients, management and co-workers.

Core Competencies

   Persuasive and Effective Communicator

   Business Analysis/Process Improvement

   Strong Customer Service Skills

   Strong Organization and Planning

   Develop Relationships/Influence Decisions

   Effectively Manage Multiple Projects

   Technologically Savvy/Computer Literate

   Problem Solving and Resolution

2010:  Slomins, Hicksville, XXXXXX- Customer Service Representative

   Applied dynamic communication and customer service skills to address and resolve issues associated with heating systems, home security systems and central air conditioning units.

   Contributed toward supporting day to day office operations and involved in the negotiation of oil pricing in accordance with compaxxxxxx guidelines.

2009 to 2010:  Cablevision, Melville, XXXXXX - Customer Service Representative

   Interacted with a high volume of clients daily to assist with upgrading systems, billing inquiries and equipment functionality issues; consistently addressed and resolved problems without having to escalate issues for additional assistance.

2004 to 2008:  GEICO Insurance Compaxxxxxx, Woodbury, XXXXXX - No-Fault and Liability Examiner

   Collaborated with key clients and attorneys to make determinations on claim payments and settlements; advised attorneys on policy limits, conducted interviews to determine loss value and issued denial/disclaimers based on coverage.

   Worked with Special Investigative Unit to review police reports  and uncover potential fraudulent claims; served as Catastrophe Team Member for natural disaster claims, and applied strong understanding of claims processed to perform detailed audits on claims to ensure compliance for future recovery.

   Calculated and issued payments for lost wages, ensured that all claims were addressed and resolved within strict timeline requirements.

   Made determinations for independent medical examinations processes; scheduled and/or coordinated efforts to expedite claims processes.

2003 to 2004:  Allstate Abstract Title Insurance Co, Greenlawn, XXXXXX - Closing Specialist

   Liaised between Title Companies, Attorneys, Bank Agents and Clients to schedule meetings for closings; communicated schedules between all parties and prepared legal documents in preparation for appointments.

2001 to 2003:  Verizon, Port Jefferson Station, XXXXXX - Customer Service/Information Operator

   Effectively managed a high volume of incoming customer calls; distributed information, addressed and resolved issues, and created an exceptional customer service experience for each client.