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offer progressive experience in building organizational capacity through training, coaching, and curriculum design, including extensive experience working with national and international nonprofit, public and private sector organizations.
profile
ø exceptional ability to research and evaluate current international business laws and trends and use findings toward designing and executing innovative training strategies to boost company leveraging.
ø entrusted with achieving optimal utilization of resources through proactive workflow planning/coordination and budget administration.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø excel at interacting with broad populations including senior management, staff, clients, and external contractors.
ø professional level spanish.
key skills
organizational coaching ▪ training ▪ curriculum design ▪ cross-cultural communication ▪ customer satisfaction
quality control/assurance ▪ contract negotiations in english ▪ workshop design ▪ presentations
communication ▪ relationship-building ▪ problem-solving ▪ recruiting ▪ team leadership
career achievements
ø exhibited solid written communication skills in rewriting professional development portion of the program grant, which was approved by the az department of education.
ø generated 300% increase in calls in spanish and an increase in funding by leading organization toward offering bilingual (spanish/english) hotline service to appropriately respond to community needs.
ø relied upon to lend expertise in designing curriculum and serving as a member of the faculty of the post graduate in nonprofit management, the first degree program of its kind in all of central america.
ø significantly improved the lives of 1,000 school children through the creation of the annual volunteer campaign, one day for my community , which brought together the private, nonprofit, and public sectors (including the nicaraguan army), and community residents for voluntary community action.
ø proactively provided direct training and technical assistance to over 200 nicaraguan and international organizations in strategic planning, board development, resource development, marketing, and the formation of strategic alliances, instrumental to supporting their development and success.
ø initiated and coordinated all aspects of 4 national conferences of ngos in nicaragua, which were the first national level conferences in nicaraguan history focusing on the management of nonprofit organizations.
professional experience
u.s. department of state speaker and specialist program, pakistan 2009
grantee
designed, developed and delivered engaging and educational workshops to 30+ pakistani ngos (non-governmental organizations) in: leadership & nonprofit excellence, lobbying & advocacy, lobbying & advocacy for religious leaders, and designing youth volunteer programs.
u.s. education foundation in pakistan (fullbright commssion) 2009
organizational coach for board of directors and executive director
created innovative training programs for the board of directors and executive director of the fulbright commission, which receives the highest level of funding of any commission in the world.
various companies 2009
independent consultant
prepared and presented seminar in designing training programs for small and medium-sized enterprises.
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diane d. jackson page 2 of 2
queen creek unified school district - queen creek, az 2005-present
adult education instructor, family resource center (2006-present)
substitute teacher (2005-2006)
proficiently design, develop and execute 4 of 6 levels of esl curriculum and all components of the adult education (ged) curriculum, adopted and currently in use by the program; ensure curriculum is aligned to and approved by az department of education.
innovatively create, prepare and conduct school district-wide workshops in workplace spanish and workplace english.
proactively build and establish key relationships and liaise effectively with management, staff and students.
contact community helplines - cherry hill, nj 2003-2005
executive director
prepared and submitted grants to a broad range of funders including united ways, counties, state, corporations, and corporate/private foundations for multiple projects/programs, demonstrating detail orientation and organizational skills in supporting goals and timelines.
contributed dynamic leadership skills in managing 12 staff members and 120 volunteers, with full accountability for initiating community outreach, especially in underserved communities.
actively recruited, trained and recognized volunteers, playing an instrumental role in the development of top performing team members.
the nicaraguan development center, inc. (n.d.c.-usa) and el centro nicarag ense de desarrollo (n.d.c.-nica) - managua, nicaragua 1997-2003
co-founder and executive president
effectively planned, coordinated and facilitated daily operations of nonprofit organization, with strong focus on optimizing productivity and efficiency while utilizing modern nonprofit management practices and tools.
cost-effectively supervised and administered $6.1m program to strengthen civil society and human rights in nicaragua and monitored finances.
managed and developed 25 professional and support staff and recruited internationally recognized faculty, illustrating advanced communication and interpersonal relation skills.
strategically forged and maintained key partnerships with the universidad americana (managua), the university of wisconsin, johns hopkins university, case western reserve university, pbs television, and the centro mexicana para la filantropia for the post graduate and other courses.
additional experience
independent consultant - managua, nicaragua/ pittsburgh, pa
education & professional development/training
b.s. education - duquesne university (pittsburgh, pa)
certificate, performance measurement for effective nonprofit management - harvard university (boston, ma), 2001
certificate, lobbying and advocacy & certificate, training of trainers - johns hopkins university (managua, nicaragua), 2001
reading specialist certification (35 graduate credits) - university of pittsburgh, school of education (pittsburgh, pa)
technical skills
windows-based programs: microsoft office including powerpoint
affiliations
served on the board of directors of: the world trade center (pittsburgh); pittsburgh council for international visitors (president); north american-nicaraguan cultural center (vice president); pan de vida foundation, arizona (secretary)
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