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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx / (xxx-xxx-xxxx
results-driven sales manager eager to contribute superior business development, strategic marketing and customer service skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive sales and managerial experience culminating in high-level positions; with major clients including individual, business, and governmental accounts
ø excel in recruiting, building and leading top-performing, client-focused sales teams
ø dynamic communication, presentation, negotiation, and relationship management skills
ø effectively identify and capitalize on opportunities to penetrate and develop markets
ø sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to accounting/finance
professional experience
timer warner telecom, insert location 8/07 - present
account executive ii
responsible for sales and account management to end-user customers; including large business customers and government accounts
proficiently design account planning, development of profiles, and account positioning and strategy
offer in-depth consultation as to customers needs, determine equipment being used to accurately analyze optimal solutions
collaborate on cost analysis for fiber builds in single/multi-tenant buildings
mentor new sales executives
conduct marketing and promotional events
embarq ltd., insert location 7/01 c 8/07
program/project manager ii (3/07 c 8/07)
in recognition of superior performance, steadily progressed within company to achieve ultimate role of program/project manager ii working directly with department managers to develop sales representatives
successfully provided training and coaching regarding corporate procedures, securing new accounts, sales strategies, and more to new hires
inside sales representative (6/04 c 3/07)
charged with growing and managing an account base of more than 250 small- to medium-sized businesses
frequently exceeded previously established sales figures; ranked as one of top 10 performers in department, achieved summit club three consecutive times
actively participated in embarq diamond network promoting career growth, mentoring programs, and volunteer work for charities within the local area.
additional community leadership, and involvement in recruitment events for new hires and company events.
sales & service representative (7/01 c 6/04)
assisted customers with all stages of the purchasing decision, activation process, and understanding the features of new purchases
created a positive sales experience while meeting and exceeding daily and monthly sales quotas; consistently reached 220% of overall sales quotas
bellsouth mobility (now at&t/cingular wireless), insert location 3/96 c 7/01
customer assistant operations manager level 2
internet team (april 2000 c july 2001)
actively oversaw 20 team members, provided weekly and monthly performance reviews and communications logs
responsible for researching and developing information for wireless customers on bellsouth mobility s website
proactive marketing and sales, including promotional campaigns and equipment upgrades for new and existing customers throughout the state of florida
page 1 of 2
eric astacio page 2
tampa pcs customer service (11/99 c 4/00)
engaged in troubleshooting procedures on combine billing issues
successfully addressed and resolved escalated customer issues
customer financial services (3/96 c 11/99)
consistently ensured delivery of quality customer service vital to sustaining and growing accounts; researched outstanding issues and provided solutions
interfaced with sales, service, business office departments, dealers, and collections agencies
maintain collection procedures for the north florida region
consistently met budget targets; developed strategies for increasing efficiency
fort lauderdale eye institute, fort lauderdale, fl 6/92 c 1/96
marketing coordinator and supervisor
effectively supervise customer service representatives in daily routines and customer service; responsible for training, motivation, and assessment of staff
formulate budgets, schedules, and performance requirements
liaison and coordinate with internal departments
support the development, implementation, and deployment of new consumer offers
education
information technology studies, university of phoenix, maitland, fl date - present
management
training, bellsouth, insert location
2000
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx / (xxx-xxx-xxxx
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of sales and management experience, including extensive staff training and development. i excel at quickly acquiring a depth of knowledge that allows me to engage with customers and internal personnel on an advanced level. i have effectively applied my skills and knowledge toward achieving and exceeding targeted figures and have received numerous recognitions and awards for outstanding performance.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
eric astacio
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