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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-driven hr generalist specializing in high-volume employee relations, policy / procedure development, strategic analysis / planning, process improvement, and regulatory compliance eager to contribute solid experience and academic credentials toward optimizing a progressive employer s success.
profile of qualifications
top performer who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.
out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused hr processes, including developing valuable partnerships while overseeing key initiatives in coordination with multiple stakeholders.
integral leader who offers skills in policy / procedure development, training programming, and regulatory compliance.
excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.
key areas of expertise
employee relations benefits administration regulatory compliance business relations
employee recruitment procedure development team / morale building succession planning
training / development relationship management labor / employment law process improvement
professional synopsis
toys r us, city, state 2006 c present
regional human resources manager
apply dynamic leadership talents toward directing all facets of management and store team development while supporting two district managers covering high-volume houston, tx and louisiana territories, along with handling all succession planning, staff retention, team building / training, college recruitment, policy / procedure implementation, performance management, conduct leadership workshops, and general employee relations issues resolution.
key accomplishments
reduced turnover of store management teams in both districts, including achieving 100% retention of sms over last year s 30% for the louisiana territory and 70% retention of sms for houston over last year s 50% rate.
attained zero wrongful termination charges / complaints and 100% improvement in how staff handled issues.
led promotion of six department supervisors to asm positions whereas previous year contained zero.
achieved targeted seasonal build plan for both districts.
wis international, flower mound, tx 1998 c 2006
human resources director
strategically steered hr efforts for the second largest inventory company in the united states and canada, including overseeing a 12-state territory with 3,500+ hourly associates, four directors, 15 district managers, and 54 locations. led development and training endeavors for 40+ area recruiter trainers, and supported the implementation of new management training processes. managed continual professional development of several high-ranking hr personnel.
key accomplishments
reduced division-wide workers compensation expenses by 40% for three consecutive years.
designed an employee relations training program for wis managers to reduce eeoc complaints by 90%.
initiated an effective succession planning process that resulted in 70% of open positions being filled internally.
edix corporation, richardson, tx 1997
human resources manager
built and sustained successful hr operations by developing valuable partnerships with community colleges which resulted in placements for newly trained medical transcriptionists and reduced recruiting and training costs. analyzed incoming customer service calls and designed manpower plans to resolve scheduling issues and staffing needs.
key accomplishments
increased professionalism and reduced overtime expenses by $800 per month within the customer service department via mandatory training and cross-training programs designed to enhance individual expertise.
resume • page two
(xxx-xxx-xxxx • abc@xyz.com
professional synopsis (continued)
t.j.maxx, atlanta, ga 1994 c 1998
regional manager of human resources (1997 c 1998)
drove business growth by providing integral hr support for one of the nation s largest off-price retailers, including overseeing a five-state area consisting of eight districts with 77 operational stores employing 2,700+ employees. expertly advised regional vp by creating and executing solutions-focused strategies to support regional business plans pertaining to staffing levels, training needs, compensation, diversity, and management succession planning. conducted detailed store audits throughout the region to enforce company s open door culture and ensure regulatory compliance.
key accomplishments
decreased deficiency of qualified international sm candidates by 25% in three struggling markets of atlanta, ga, huntsville, al, and birmingham, al by resourcefully identifying and developing effective hr strategies.
improved negative perception that field management had on regional hr staff by 80% within first quarter.
regional associates relations manager (1994 c 1997)
maximized hr efficiency by directing core efforts for a southwest region supporting five district managers overseeing 40 operational stores employing 1,600+ hourly associates, including creating managing diversity training workshops.
key accomplishments
reduced complaints 80% by structuring sexual harassment and diversity management training programs.
achieved lowest litigation costs of the eight regions due to ongoing coaching and counseling of field management on employee relations issues, progressive discipline training, and associate relations presence in key locations.
additional professional roles held prior to 1994
education & professional development
master of science in human relations & business amberton university
bachelor of science in business management letourneau university
listening skills • situational leadership • maintaining a union-free workplace
preventing & investigating workplace harassment • train-the-trainer workshops
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