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Yyyyyy x. yyyyyy

Suite 621-77 Maitland Place, Toronto, ON M4Y 2V6

Phonexxx-xxx-xxxx

Workxxx-xxx-xxxx

abc@xyz.com

 

Bilingual (French/English) Senior Project Manager specializing in Infrastructure, Global Delivery,

and Outsourcing eager to contribute talents toward supporting a dynamic financial services or insurance company in optimizing bottom-line performance.

 

Profile

 

15 years experience managing complex IT projects with budgets ranging from $300K to more than $10M. Superior personnel leadership talents and experience in directing teams of up to 100, often of diverse cultural backgrounds, languages, and geographic regions.  Specialization in infrastructure and labour transition projects/programs with a verifiable track record of capturing substantial savings through off-shoring and leveraging innovative alternative solutions.

 

Key Achievements:

 

         Expedited Bell Canada transition one month ahead of schedule and compressed Celero transition into two months versus standard three months; won three awards in 2009 for Global Delivery Transition project serving Bell.

         Recognized by IBM Canada GM for successfully exceeding FTE and cost saving targets, realizing $3.8M USD in savings over five years.

         Won eight awards from 2006 to 2007 as a result of success with Global Delivery programs and projects.

         Saved more than $2M in operating expenses by shifting IBM network service to more affordable alternative.

         Played pivotal role in uncovering $400K in savings in 2005 and $2.5M in 2006, and recognized by IBM s executive management for avoiding $900K in under-recoveries in 2006. 

         Completed 11 projects for Manulife Financial, effectively administering $2.7M program budget and coming in at $500K under budget.

         Presented with Outstanding Leadership Award in 2005 following exceptional performance in steering CMC Discontinuance Project.

         Winner of IBM team award for contributions to TD Transition Project in 2004.

 

Professional Experience

 

IBM Canada                                                                                                                        2002 to Present

Senior Project Manager, IBM Global Delivery          (2009)

         Project-managed several initiatives of varying scope and complexity for clients such as Bell Canada, Celero, Suncor and Aldo. 

         Hired 78 project team members in India, seamlessly facilitating knowledge transfer and job shadowing from Canada to India. 

         Overcame challenges such as language barriers, HR issues, cross-cultural concerns and time zone differences to ensure projects were completed on time and within budget. 

 

Senior Project Manager, IBM Network Services         (2008)

         Spearheaded labour transition project of Network Services employees to Bell Canada requiring transfer of 22 FTEs; efficiently completed initiative with minimal impact to customer service levels.

 

Continued

 

 

 

Yyyyyy x. yyyyyy --- Page 2 of 2

 

         Oversaw network infrastructure build project for US outsourcing client, Reed Elsevier encompassing configuration of new customer LAN and VLAN in IBM Rochester data center and installing standard IBM tool sets. 

 

Global Delivery Program Manager, IBM Network Services         (2007)

         Advanced IBM s corporate strategic initiative to become a Globally Integrated Enterprise by expertly directing eight Project Managers, one Project Control Officer and team of 100 personnel.

         Efficiently transitioned network services functions performed by 25 FTEs for five accounts from Canada and the US to India and Brazil. 

 

Senior Project Manager, IBM Network Services         (2006 to 2007)

         Led upgrade of 4 RightFAX servers involving 3,400 Manulife Financial clients, steering cohesive efforts among multiple vendors and end users.

         Transitioned selected host network support and architecture functions from Canada to India and transferred LAN troubleshooting operations from Canada to Brazil. 

 

Advisory Project Manager, IBM Network Services          (2005 to 2006)

         Coordinated comprehensive transition of network service to a more cost-effective alternative.

 

Associate Project Manager, IBM Network Services        (2003 to 2005)

         Triumphed over project challenges such as sale of EDI business to GXS, unknown/undocumented customer environment, and level of solutioning and re-solutioning work

 

Project Control Officer/ Project Manager, TD Transition Project           (2003)

         Managed SNI (secure network infrastructure) subproject by directing, motivating and supervising project team of 10 staff and 4 contractors.

         Consistently adhered to $275K budget and delivered project within specific timeline parameters.

 

Team Leader, IBM Network Services      (2002 to  2003)

         Selected as team leader to oversee RightFAX program for Manulife Financial, leveraging strong communication and interpersonal skills to mentor and coach up to 20 personnel.

         Ensured all project activities remained in alignment with $1.7 budget.

 

Prior Background:

 

Senior Technical Specialist / Team Leader, Manulife Financial, 1999 to 2002

Technical Specialist, Cassels Brock & Blackwell, 1995 to 1998

Senior Systems Support Technician, Osler, Hoskin & Harcourt, 1991 to 1995

 

Education & Professional Development

 

IBM Lean Six Sigma Green Belt (in progress), to be completed Dec/ 2010)

ITIL v3 Foundations Certification, 2008

IBM Senior Project Management Certification, 2006

Certified Project Management Professional, PMP, Project Management Institute, PMI, 2004

IBM Training Programs: Leadership Readiness and Project Management

 

Affiliations

 

Member of Project Management Institute (PMI), 2004 to Present

Member of Lean Enterprise Institute

 

Yyyyyy x. yyyyyy

Suite 621-77 Maitland Place, Toronto, ON M4Y 2V6

Phonexxx-xxx-xxxx

Workxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/Province/Postal Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a senior-level IT project management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you an extensive background in directing and coordinating major global IT projects with particular expertise in infrastructure and labour transition. My expert capabilities in surmounting language and cultural barriers and the flexibility to handle competing priorities with an unwavering commitment to client satisfaction will certainly be an asset to a progressive organization. To complement these qualifications, I offer solid leadership, organizational, communication, analytical, and vendor management skills which are paramount as senior-level project manager.  

 

As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through award-winning performance, business acumen, critical thinking abilities, and an exemplary work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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