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Yyyyyy x. yyyyyy

2055 Barrett Lakes Blvd #0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

xxx-xxx-xxxx

abc@xyz.com

 

Business Development Professional

 

Software Sales ~ Market Penetration ~ Client Side Deliveries

Results-driven Professional eager to contribute expertise in Business Development, Software Sales, and Client Support toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and increasing customer retention and loyalty. Especially adept in discovery, relationship management, solution concept design and ROI analysis, and closing high impact long term contracts.   

 

Qualifications Profile

 

Ø  Strong marketing background with the ability to work independently on multiple projects simultaneously with in-depth knowledge of enterprise software sales, business process improvement, ROI analysis, presentation skills, solution fit development, and relationship development.  

Ø  Possess advanced skills in working as a liaison between IT and sales departments.

Ø  Comprehensive understanding of the business development arena due to advanced training regarding information management and business practices.

Ø  Effectively lead top-performing teams.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software and hardware systems including Windows-based Servers, JAVA-based Web Management, Polycom, Tandberg audio/video conferencing, Ploycom MGC 100 bridge and MGC manager.    

 

 

 

Functional Competencies

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Expert at implementing process improvement strategies designed specifically for companies in need of organizational change initiatives to increase long term viability and solvency. 

Ø  Formally train business user needs professionals in order to improve processes within the sales organizations by ascertaining and analyzing relevant niche demographic data.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

Ø  Use knowledge of markets to effectively introduce products and services.

Ø  Increase revenue streams by establishing market wide policies and procedures related to data analysis. 

Ø  Consults clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.

 

 

 

 

 

Professional Career Track

Solutions Consultant, Applied Global Technologies                                                   2007-2009

 

  Primary responsibilities included expansion of various AGT products direct sales to Department of Defense as well as increased partnerships and international expansion to service providers in Sweden, UK, and Australia.  Specific functions included;

  Developed video lifecycle solution FATHOM, ANALYTICS, ENCORE;

  Worked closely with Department of Defense related to contracting officers as well as small disadvantaged businesses to close bids and RFPs;

  Developed strategic relationships with Army National Guard Distance Learning and Visual Information Managers designed to understand core video infrastructure needs;

  Offered automated solutions to resolve time consuming manual reporting requirements;

  Worked closely with Product Engineers to offer seamless integration of AGT solutions in client environments based on Polycom and Tandberg bridges and MCU;

  Reported trends in market and customer demand to Executive VP and developed customer specific managed service proposals;

  Conducted onsite training to sales and engineering staff;

  Resolved concerns on product interoperability and developed product positioning strategy;
Provided ongoing support and product training to Video Telecommunications Manager and Operations Manager.

 

Account Manager, Call One, Inc.                                                                                2007-2007

 

  Primary responsibilities included sales and support for Plantronics, GN Netcom, and Sennheiser solutions to a wide consumer base through strategic marketing methods.  Specific functions included;

  Increased company sales and customer retention through prospecting and lead generation;

  Collaborated with Polycom certified engineers to develop audio/video conferencing solutions related to client specific needs.   

 

Technical Support Specialist, GSI Commerce                                                         2004-2006

 

  Primary responsibilities included acting as specialist in consumer electronics sales and technical support for Palm One.  Specific functions included;

  Conducted sales training for team of 25 and developed staff methodologies aimed at increasing sales knowledge and customer satisfaction scores;

  Acquired extensive product training and developed best practices to resolve customer issues in a proactive and expeditious manner.  

 

IT Administrator, Emerge Interactive, Inc.                                                                  2000-2004

 

  Primary responsibilities included comprehensive oversight related to Helpdesk support for internal staff involving hardware and software installation and troubleshooting. Specific functions included;

  Acted as purchaser for company wide IT equipment and acquisition involving capital equipment up to $100K;

  Created trouble tickets and statistic trend reports for IT related issues and reported to IT manager and senior VP on a regular basis.   

                                                        

Education & Additional Information

 

n A.A., Brevard Community College

 

 

 

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx / abc@xyz.com

 

IT and Marketing Specialist

Customer Service Advocate C Technology Solutions C Market Penetration Expert

 

 

 

DATE

 

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

            Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for a program/project management position. I offer several years progressive advancement in systems integration and marketing methods within the technology sector.  I am skilled at increasing company revenues through customer relevant solutions and procedural efficiency practices.  I have worked as a technical expert in various forms within the software and technology industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency and revenues.  I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is on the cutting edge of the technology sector.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy

 

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