Yyyyyy x. yyyyyy                                                  

Job Posting: Social Security Teleservice Representative (TSR)

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000           

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

 

 

 

Core Qualifications

 

Strategic Planning

Performance Optimization

Organization and Coordination

Crisis Management

Organizational Leadership

Operations Improvement

Conflict-resolution

Team Builder

Communication and Presentation

Interpersonal Relation Skills

Decision-Making

 

 

Professional Experience

 

ACS - Tumwater WA

Supervisor:  May Contact - Chris Doland, 800-8-922-0204

Hours: 40 per Week

Customer Care Representative; Salary: $2200/month; 2008-Present

 

Apply strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.  Interview customers to determine their needs, in order to provide appropriate services and direction.  Exhibit solid interpersonal relation abilities in educating customers on company policies and procedures.  

 

Conduct comprehensive research and analysis on the computer to promptly resolve billing issues and/or equipment troubleshooting.  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

 

Red Wind Casino - Olympia, WA

Supervisor:  May Contact - Calvin Spiveyxxx-xxx-xxxx

Hours: 40 per Week

Poker Dealer; Salary: $37,000/yr; 2004-2007

 

Contributed industry expertise and strong presentation talents in executing all aspects of daily operations of poker games.  Actively monitored games to ensure the correct placement of wages and determine winning hands; paid winnings and collected losing bets.  Applied solid communication talents in resolving conflicts and preventing escalation.  Nominated numerous times for Employee of the Month for the entire Casino for exceptional performance, customer service and productivity.

 

 

 

 

 

 

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Yyyyyy x. yyyyyy                                                  

Job Posting: Social Security Teleservice Representative (TSR)

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of x

 

 

Birds Eye Foods - Tacoma, WA

Supervisor:  May Contact - Bill Durance, 253-383-1621

Hours: 40 per Week

Central Stores Receiver; Wage: $6.16/hr; 1974-1994

 

Proficiently unloaded raw materials from vendor trucks maneuvering a 5000 lb. fork lift.  Carefully inspected the materials for damage and correct coding and entered items into inventory.  Delivered materials to the 5 different plants as needed. 

 

Exhibited dynamic customer service skills in dealing with truck drivers on a daily basis.  Effectively planned and coordinated the timing of incoming materials with sales and marketing departments, demonstrating strong organizational abilities.  Performed weekly inventory of 300 items and monthly inventory of 1500 items, with full accountability for accounting for each item.

 

 

Education/Training/Certifications

 

Select Income Tax Preparation & Accounting Courses - Pierce College ( Puyallup WA), 1992

Class III Gaming License (Expired)

Certificate of Completion for Ethics Awareness Training - ACS (Tumwater), 2008

Six-week Training Course - Verizon, 2008; Successfully completed several online courses on email on demand, broadband access, mega byte allowance, and protecting confidential customer information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

page 2 of x

 

 

Yyyyyy x. yyyyyy                                                           

Job Posting: Social Security Teleservice Representative (TSR)

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000           

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

 

 

 

I am highly interested in being considered for the Social Security Teleservice Representative position currently available.  With solid experience in customer service and conflict resolution, I am confident that I can make a positive contribution in this position.  To acquaint you with my qualifications, I am submitting my resume.  In advance, thank you for your consideration.

 

From supporting high performance teams and facilitating superior client servicing to executing proactive organizational processes and procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have extensive experience in customer service and troubleshooting/resolving issues.  To complement my experience, I have taken Income Tax Preparation and Accounting courses.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I welcome the opportunity to meet with you at your earliest convenience, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy