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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it/engineering professional eager to contribute advanced technical service, policy/procedure, project management, troubleshooting, staff supervision and support expertise in a challenging senior management role.
career profile
ø extensive education and professional training, as well as numerous certifications.
ø over 11 years of systems, networking, support help desk and troubleshooting experience.
ø well-versed in maintenance, installation, upgrades, configuration and network security.
ø knowledgeable in systems control, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
professional certifications
vmware sales professional, 2009
citrix-certified sales professional, 2009
citrix-certified sales professional, 2008
microsoft-certified systems engineer (mcse) 2000, 2001
microsoft-certified systems engineer (mcse) nt4, 2000
cna groupwise 5, 2001
cna netware 5, 1999
cna netware 3, 1998
technology skills
microsoft sbs 2003/2008, windows 2000/2003, exchange 2007, groupwise, vmware, cna netware 3/4.11/5, ms nt4/2000, ms office suite, backup exec, symantec av
professional experience
company name 2007 - present
vice president of technical services
direct ten engineers and manage schedules, staff and client requirements.
review time, billing and staff performance, as well as potential technology acquisitions.
interview candidates and utilize lab-based skill assessment test.
account manager for more than 30 clients and high-level support when necessary.
create internal standards and policies and review most proposed projects prior to submittal to client.
migrated from ms sbs 2003-based network to sbs 2008, including exchange 2007.
fulfill roles of salesman, senior consultant, engineer and help desk as necessary.
company name 2005 - 2006
senior engineer & technical manager
information technology advisor for small and medium-sized clients,
planned and managed projects, built customer relations and directed staff.
installed and maintained microsoft, cisco and vmware networks and provided disaster recovery.
troubleshot user, server and network problems and consolidated multiple small-business servers.
led migrations from netware to ms and groupwise to exchange and managed 10+ clients.
yyyyyy x. yyyyyy
page two
company name 2002 - 2005
engineer
responsible for over 50 user networks, five service-contract-based clients and five t&m-based clients.
performed onsite help desk services and lead consultant duties.
company name 1999 - 2001
staff engineer
administered client lans, implemented security patches and scheduled server and workstation backups.
managed nds systems, supported staff and installed cat 5 cabling, cisco, 3com and hp switches.
ensured workstation operation.
education
ms-tech north america, 2009
axis academy training program, 2008
cisco ipce bootcamp, 2005
microsoft-certified systems engineer (mcse) bootcamp, 2000
networld interop, 1999
netware cna bootcamp, 1999
empire college
information technology support specialist, 1998
santa rosa junior college
general studies and automotive studies, 1998
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