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yyyyyy x. yyyyyy

                                               tunbridhe wells ct., xxxxxx, xxxxxx xxxxxx

(xxx-xxx-xxxx

abc@xyz.com                 

career objective                              

results-driven project manager eager to contribute superior business analysis, process improvement, and staff development skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer fifteen years of progressive experience in customer service, process improvement, quality assurance, and employee training; solid knowledge of iso, sox, pmi methodologies, and six sigma standards

ø  accurately analyze business operations to design and implement customized improvement strategies that result in significantly increased performance; establish resource planning programs, cost controls, and automated systems

ø  strong supervisory experience and solid record of training and directing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  ensure regulatory compliance with orxxxxxxnization and government policies and procedures

professional experience                

at&t                                                                                                                                                    1998 c 2008

sr. quality / m&p / process manager, atlanta, xxxxxx (2001 c 2008)

  • in recognition of superior performance, steadily progressed within company to attain position entrusted with analyzing business needs and existing processes to develop and implement cost-effective solutions resulting in increased efficiency, productivity, and bottom-line profits
  • directed process improvement team efforts in addressing workflow orxxxxxxnization, training processes, documentation methods, and fcc penalty issues;  instituted highly successful management system and operating control (msoc) to improve performance and authored new standard operating procedures
  • created system-wide due date processing change xxxxxxrnering $6.8 million in annual fcc penalty savings; established electronic order processing system that increased accuracy and reduced operating costs by $2 million in savings in first year of use

training specialist, charlotte, nc (1999 c 2001)

  • successfully trained call center staff in all aspects of effective sales and collections techniques, as well as in providing first-rate customer service; designed, coordinated, and instructed innovative training methodologies
  • recognized for graduating top selling teams; received the at&t university department head award for outstanding contributions

customer service representative, charlotte, nc (1998 c 1999)

  • provided excellent continuing service for existing customers while actively expanding market share; consistently exceeded corporate sales and service targets

 

~ prior background ~

health educator/ program assistant, rochester center for independent living, rochester, ny               1997 c 1998

  • developed and conducted community-oriented health education programs, workshops, and materials; wrote hiv/aids prevention collateral and participated in national events including cdc conferences and the national black xxxxxxy and lesbian leadership forum

 

program assistant, society for the protection and care of children, rochester, ny                                1996 c 1997

  • facilitated program dedicated to furthering the academic and social development of inner city youth; provided ad hoc counseling in collaboration with a team of expert social workers and teachers

 

paraprofessional, rochester city school district, rochester, ny                                                           1993 c 1998

  • worked closely with students to improve reading skills and academic performance through individualized remedial support services, peer-reading group programs, and incentive-based techniques

 

customer service supervisor, ames department store, rochester, ny                                                 1993 c 1995

  • proficiently oversaw sales and customer service staff in daily activity; improved quality of service while increasing store revenues

education & training                       

master s level certification in project management, villanova university, villanova, pa

certified corporate instructor, bellsouth university, atlanta, xxxxxx

general studies, virginia state university, petersburg, va


 

yyyyyy x. yyyyyy

                                               tunbridhe wells ct., xxxxxx, xxxxxx xxxxxx

(xxx-xxx-xxxx

abc@xyz.com                 

---

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience in assessing business operations, developing solutions, and providing outstanding staff development.  i excel at managing improvement projects and am adept at conducting procedural analysis, overhauling existing processes, and training personnel to achieve millions of dollars in cost savings and increased sales.  my dynamic communication skills combined with my sharp technical aptitude have consistently proven instrumental in my success at creating customized business improvements.  to complement this background, i offer significant professional training including master s level certification in project management and a certification in corporate instruction.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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