yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

abc@xyz.com

objective                                                    

 

certified service advisor/manager seeking opportunity where extensive management experience, outstanding customer relations talents, and proven performance will provide an immediate and measurable impact to a progressive car dealership.

areas of strength                                   

 

         excellent blend of sales, organizational, time management, problem solving, and multi-tasking abilities.

         reputation for integrity, sound business judgment, prioritization skills, and solid work ethic.

• versatile and quality-focused; quickly masters new roles, tasks, environments, software, and responsibilities.  
• trains, motivates and manages staff, consistently emphasizing productivity, team cohesiveness, service accuracy, safety compliance, and service excellence.
• provides efficient and individualized service to maximize customer satisfaction, retention, and referral business.  
• exercises exemplary interpersonal skills to gain trust of customers and exceed expectations.
• seasoned experience in seamlessly coordinating service activities at high-volume dealerships.

professional experience                        

 

beaverton lincoln mercury, portland, oregon                                                                       2003 to 2008

certified service advisor

 

wilsonville chevrolet, wilsonville, oregon                                                                             1998 to 2003

gold chevrolet/cadillac/oldsmobile, newport, oregon                                                         1993 to 1998

assistant service manager

highlights:

         obtained and verified vehicle problems and/or maintenance needs, and accurately prepared orders.

         advised customers on required services and associated expenses and timelines, sold and scheduled repair services, and ensured all work was completed with adherence to quality workmanship criteria.

         demonstrated significant knowledge of factory and aftermarket warranties.

         applied dynamic communication and interpersonal skills to greet and welcome customers, respond to telephone calls, and notify customers of delays and additional work needed.

         consistently earned high csi scores for delivering superlative customer service.

relevant education & training              

 

successfully completed extensive industry-specific courses and certification exams

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a service advisor/manager and am submitting my resume for your review.  in advance, thank you for your time and consideration. 

 

i bring to you a substantial background in directing service operations at auto dealerships, outstanding expertise in managing and motivating department associates, and an exemplary blend of talents in scheduling, customer service, marketing/promotions, policy management, and achieving revenue and profit targets. to complement these qualifications, i offer first-rate organizational, planning, and multi-tasking skills which are paramount as a service advisor/manager.

 

as a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. i am confident that i could be a valuable asset to <insert name of dealership>, and will call you later in the week to see if we can schedule a time to meet.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy