yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000  phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx e-mail:abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you excellent experience in change management and quality control, a substantial background in talent development and personnel coaching, and an impressive blend of skills in sales leadership, team building, and streamlining call center operations. to complement these qualifications, i offer solid communication, interpersonal, presentation and prioritization skills.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through unparalleled dedication to cost control, a focus on customer satisfaction, and consistently exemplary performance in catapulting revenue and profit growth.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000   phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx e-mail:abc@xyz.com

objective

 

~ results-driven management professional eager to contribute dynamic coaching, mentoring, and planning expertise toward supporting an organization in optimizing performance, productivity and customer satisfaction. ~

areas of expertise

 

change management personnel coaching & mentoring quality control and assurance team building orientation and training customer satisfaction performance evaluations call center operations

professional experience

 

ibm, 2006 to present

professional development manager

• spearhead efforts to maximize employee performance, morale, and career development through coaching and mentoring for 50 remote support team members.
• collaboratively build career development action plans, motivate staff in achieving team goals, and consistently ensure audit-readiness.

self-checkout technical support team lead  

• as liaison between remote support team and upper management, devised staff schedules, provided ongoing training and mentoring, and drove efforts to meet or exceed matrix goals and customer satisfaction criteria.
• supervised and enforced quality control through call reviews, team monitoring, customer surveys, and management of customer escalation.

 

psi / ibm, 2003 to 2006

self-checkout  technical support representative

• applied sharp technical acumen to provide efficient and effective remote hardware and software support.
• consistently met or surpassed customer satisfaction goals through outstanding communication skills, organizational abilities, courtesy, professionalism, and mentoring to new and existing team members.
• recognized for exceptional performance with several awards.

 

cendant mortgage, 2001 to 2003

merrill lynch sales specialist

• leveraged exceptional relationship-building talents to secure an average of 150 loans monthly to merrill lynch financial advisors and their customers, successfully earning place in 200% club .
• championed efforts to achieve and maintain quality scores of 98% or higher.
• cultivated, nurtured and maintained effective relationships with financial advisors to maximize leads and customer satisfaction.

     

bank of america, jacksonville fl, 1999 to 2001

vice president c consumer service unit manager

• proficiently optimized quality of talent through recruiting, coaching, motivating, and evaluating 12 call center managers having teams totaling 220+ associates.
• demonstrated outstanding leadership attributes in motivating managers to increase team sales, quality levels and customer satisfaction ratings.
• conducted regular performance reviews and provided valuable feedback which translated into measurable and positive improvements.

 

earlier experience:

vice president c resource management, nationsbank/bank of america, jacksonville fl, 1997 to 1999

resource management c control desk, first union national bank, jacksonville fl, 1994 to 1997

computer / technical skills

 

microsoft word, excel and outlook;  nss;  icpm;  tcs and iex scheduling software;  lotus