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career objective
client-focused human services specialist eager to contribute dynamic administrative, program management, and team leadership skills toward supporting the community in delivering quality services
profile
ø offer 16 years of progressive program development and management experience; with expertise in compliance, strategic planning, participant evaluation, community relations, marketing, and personnel training
ø develop, implement, and promote innovative human health and welfare programs serving a diverse range of participants c strong experience working with senior citizens and clients with special needs
ø research, identify, and partner with a wide range of resources to optimize programming and opportunities
ø excel at recruiting, building, and leading top-performing, client-focused support teams; plan and coordinate workflow and human resources for proper coverage while containing labor costs
ø prepare and administer budgets, establish financial goals, approve expenditures, institute cost controls, and compile and analyze complex data to achieve maximum profitability with minimal client impact
ø depth of knowledge regarding state and federal regulations, medicaid/medicare benefits, assessment tools, and quality assurance techniques
education
antioch university mcgregor, yellow springs, oh
master of arts in conflict resolution september 2008
bachelor of arts in human services administration august 2005
~ licenses & certifications ~
licensed service & support administrator ~ service and support administration certification ~
the ohio developmental disabilities profile certification ~ acuity assessment instrument certification ~
ohio insurance life/health/annuities license ~ american sign language certification (in progress)
professional experience
montgomery county board of mental retardation & developmental disabilities (mcbmrdd), dayton, oh 7/07 c present
service & support administrator
echoing valley residential center, dayton, oh 11/05 c 7/07
qualified mental retardation professional
western & southern financial group, piqua, oh 3/05 c 11/05
sales agent
miami county job & family service, troy, oh 8/01 c 3/05
eligibility specialist ii
koester pavilion, troy, oh 11/99 c 6/01
marketing & admissions coordinator
assisted living concepts/oakley house, greenville, oh 5//98 c 11/99
program director
voca corporation, sidney, oh 1/93 c 5/98
home manager c intermediate care facility for the mentally retarded (icf/mr)
~ key achievements ~
- conduct a variety of specialized assessments and work closely with interdisciplinary specialists to develop and implement detailed, appropriate individual service plans for individuals with mr/dd; oversee mcbmrdd program administration and maintain compliance with all standards and regulations
continued
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- successfully directed all aspects of client programming and managed numerous concurrent cases for echoing valley residential center; ensured a fully integrated blend of active treatment processes and augmentative therapies in line with organizational philosophy and government regulations; routinely evaluated and modified programming to provide excellent client service while maximizing reimbursement levels and reducing operating costs
- accurately determined eligibility for public assistance services on a case-by-case basis; managed a high volume of cases involving medicaid, food stamps, waivers, long term care, and cash assistance, and maintained meticulous records in proprietary state computer system (crise)
- served as facility representative and provided knowledgeable customer service for prospective residents of koester pavilion and responsible parties; participated in community events, conducted facilities tours, and guided clients through the admissions process
- performed a broad range of operational management duties to continually provide superior service for all oakley house residents; oversaw financial administration, human resources, facility safety and maintenance, marketing, and regulatory compliance
- effectively planned programming and coordinated all icf/mr residential services activities; strategically allocated and administered budget to control costs and achieve critical voca corp. and government guidelines
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience steering the operations of leading human services organizations. i excel at directing many concurrent functions including program coordination and assessment, staff development, public relations and marketing, and facility management. my sharp business acumen has consistently proven instrumental in my success at maintaining profit and loss responsibility, and my strong communication and relationship management skills have been key in my ability to maintain superior levels of client satisfaction. to complement this background, i recently completed my master s in conflict resolution, hold a b.a. in human services administration, and have earned substantive industry licenses and certifications.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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