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xxx-xxx-xxxx                                                                                    abc@xyz.com

 

Career Objective                                                                                            

Results-driven Manager eager to contribute strong background in Operations, Finance/P&L, Team Building, and Client Relations toward launching a successful career in Facilities and Property Management

 

Profile                                                                                                              

Ø  Offer approximately 10 years progressive experience in security, facilities and property management, with comprehensive background in budgeting and customer service.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, negotiation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Key Achievements                                                                                            

Ø  Strategically optimized cash flow by developing and executing targeted accounts receivable policy and practices vital to collecting over $400K in monthly invoicing.

Ø  Successfully negotiated and monitored contract deliverables for site specific accounts for over $150K of weekly security services to client satisfaction.

Ø  Initiated/implemented programs for single site Account Managers to maximize profit for approximately $6 million annual contract and supplemented staffing/training for client requested services.

Ø  Received Manager of the Year in 2005 for exceptional performance and productivity.

Ø  Actively assisted District Manager in special operational services over and beyond contractual obligations to boost service to client base, including: major city event planning, detail coverage for environmental concerns, base building emergencies and specialized training services post 9-11.

 

Professional Experience                                                                               

Allied-Barton Security Inc.                                                                                              2005-Present

District Area Manager, Massachusetts & Rhode Island

  Promoted to contribute solid industry expertise in developing security programs to fit varied site specific needs at various locations throughout Massachusetts and Rhode Island including: residential, manufacturing, Class A office building, hotels and other mix-use facilities.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation of over 150 team members to monitoring weekly and monthly financial statements, performing risk assessments and implementing best practices.

  Conduct comprehensive review and analysis of contractual language and guidelines for service bids and statement of work including pricing, scope of work and insurance billing/payment terms.

  Cost-effectively allocate and administer annual budgets to maximize profits against nearly $2.8 million of service. 

Area Manager/Equity Office Portfolio - Boston, MA (2004-2005)

  Applied dynamic leadership skills in supporting the District Manager in leading 14 Account Managers and their support teams for a 6,000+ hour account portfolio managed in over 20 Class A office buildings in the greater Boston area.

  Built and established key relationships and worked directly with various building services (Senior Management, Cleaning, Facilities and Parking) to maximize tenant satisfaction.

  Resourcefully constructed, delegated and monitored portfolio training requirements for 250 security supervisors and officers for client contractual compliance.

  Exhibited strong financial abilities in overseeing weekly and monthly Portfolio contractual billing requirements and leading Account Managers in preparing/interpreting corporate financial reports.

  Served as an effective liaison between client corporate/regional management and local emergency services management to the account level.

 

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Allied-Barton Security Inc.                                                                                              2005-Present

-Continued-

Senior Account Manager/Equity Office Portfolio - Boston, MA (2000-2004)

  Managed all aspects of physical and internal security for 1.6 million square feet of Class A office space including City Hall, as well as a historic urban environment.

  Exceeded site fiscal expectations and operational needs by enforcing and executing Portfolio contractual standards.

  Efficiently coordinated and chaired client, tenant and building contractor meetings and needs for defined access control against building regulations.

 

Urban Retail Properties - Boston, MA                                                                             1998-2000

Director of Security/Copley Place Mall (2000)

  Led and supervised daily departmental and building operations in over 1.2 million square feet of office/retail space in an urban, mix-use facility.

  Proficiently performed human resource responsibilities including employee training, recruiting, processing and payroll needs.

  Relied upon as first point of contact and decision-maker in any complex policy issue regarding construction, building life safety systems patron/tenant complaints and criminal incidents.

  Streamlined subcontractor project documentation and licenses and on-site needs around building life safety issues, tenant/patron obligations, state/federal construction guidelines and senior management requirements.

Assistant Director of Security/Copley Place Mall (1999-2000)

  Handled all facets and phases of daily security department operations with 50+ full time employees including: scheduling, special event coordination and delegating project oversight for 6 full time supervisors.

  Demonstrated exceptional project management and organization skills in achieving operational goals and timelines, coordinating building emergency responses and executing employee training, coaching, discipline, appraisals and statistical human resource reports and activities.

  Forecasted scheduling of security and building/individual safety concerns for senior management, various departmental team members, retail/office tenants and patrons.

Security Shift Supervisor/Copley Place Mall (1998-1999)

  Controlled product inventory, employee training and tenant relations, contributing solid communication and problem-solving skills.

  Supervised shift building operations and facilitated interdepartmental communication and cooperation in crisis situations.

 

Education & Professional Training                                                            

B.S. in Criminal Justice, Minor in Political Science - Northeastern University (Boston, MA), 1995-1998; Graduated Summa cum Laude

Select Courses - University of Maine @ Presque Isue (Presque Isle, ME), 1994

Select Courses - McIntosh College (Dover, NH), 1993

Certified American Red Cross CPR/FA Instructor; Received Merit Life Saving Award 1995.

 

Technical Skills                                                                                              

Microsoft Word, Excel and PowerPoint

 

Technical Skills                                                                                              

Monitor - Save the Children Foundation, 2006-Present

Member - American Ireland Fund, 2006-Present

Board Member - Woman @ Work St. Mary's Hospital, 2006 & 2007

Member - ASIS, 2005 & 2006

 

 

 

 

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xxx-xxx-xxxx                                                                                    abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

As illustrated by my career background, I have continually advanced in the Facilities and Property Management industry, assuming increasing levels of responsibility for multi-million dollar budgets and numerous employees.  Among my accomplishments, I developed and executed targeted accounts receivable policy and practices vital to collecting over $400K in monthly invoicing and received Manager of the Year in 2005.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

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