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yyyyyy x. yyyyyy
4350 maywood drive ª paducah, ky 42001 ªxxx-xxx-xxxx ª abc@xyz.com
dynamic, ambitious and experienced general management professional with an exceptional track record of leading day to day business operations, optimizing staff performance, and maximizing profitability and revenue results. hands-on marketing, sales and employee development expertise as well as a sincere dedication to customer satisfaction. offering over 20 years of leadership experience to a forward-thinking organization that values strong management, staff development, marketing and business acumen. core competencies include:
marketing and merchandising
loss prevention/cost control
employee training and development
customer service focused
decision making/problem solving
loyal, hardworking and reliable
skilled buyer & planner
prospect and identify new trends
forecast/coordinate/review sales activities
drive key business/marketing initiatives
business analysis & process improvement
maintain knowledgebase of industry practices
professional history
2009 to present: love s travel store/arby s, calvert city, ky - marketing manager
provide leadership and oversight for day to day operations activities; spearhead all merchandising, buying and planning activities to support corporate initiatives for revenue and profitability goals.
create and execute visually interesting and successful merchandising and display locations; generate consumer interest and optimize point of sale purchases.
2005 to 2009: walgreens, paducah, ky - assistant manager
met customer needs by providing world-class customer service that exceeded expectations, listened and responded effectively to customer complaints; set example to all employees by providing a positive customer service environment.
managed staff; delegation, provided feedback, and promoted teamwork and performance management; performed store resets to optimize displays and incremental sales.
1998 to 2005: suncoast video, paducah, ky - general manager
led aggressive merchandising and promotional activities to drive business activity; established sales benchmarks for staff, and measured performance against goals.
oversaw inventory management, staff development and customer service initiatives; resolved customer issues, maintained accountability for cash flow and reporting.
1989 to 1998: coach house gifts, nashville, tn/paducah, ky - general manager
collaborated with a wide variety of vendors to enhance product offerings, set floor plans, and execute interesting displays; scheduled staff and ensured strict control of expenses and labor hours.
education
draughons business college . paducah, ky - associates degree, business management
southern illinois university, edwardsville, il - bachelors degree, political science
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