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Yyyyyy x. yyyyyy

USD South COB Adder ▪ APO, AE 0933xxx-xxx-xxxx ▪ abc@xyz.com

 

Career Objective

 

Dedicated, quality-focused professional offering strong qualifications in customer service, shipping and receiving and team leadership eager to contribute to the operations of a dynamic organization

 

Core Competencies


Ø  Service Delivery & Client Relations

Ø  Customer Needs Assessment

Ø  Continuous Process Improvements

Ø  Quality Control Standards

Ø  Problem-Resolution

Ø  Workflow Planning & Prioritization

Ø  Filing & Data Archiving

Ø  Property Control

Ø  Supervision & Employee Development

Ø  Team Building


 

Qualifications Profile

 

Management & Team Leadership

Ø  Oversaw full-scope responsibilities for the day-to-day supervision and coordination of shipping and receiving employees

Ø  Successfully provided hands-on leadership in the areas of Customer Service and Continuous Process Improvement; demonstrated a commitment to quality and drove improvements in consistency, thoroughness and accuracy

Ø  Encouraged staff development by effectively mentoring and managing employees; provided regular feedback and established realistic goals / development plans

 

Customer Relations and Service

Ø  Provided exceptional customer service while handling face-to-face enquiries from customers

Ø  Improved service consistency by assisting in the development of a customer service policy for an entire department

Ø  Maintained customer satisfaction by ensuring work product and service was accurate, reliable,  met customers needs and was in alignment with the company s mission and values

Ø  Built strong relationships while presenting research results to clients; led the development and presentation of client deliverables

 

Shipping & Receiving / Asset Management

Ø  Maximized storage capacity by determining space requirements, lay-out plans of shipments and proper positioning of shipments in boxcars / trucks

Ø  Ensured compliance with shipping specifications and seals while inspecting loading operations

Ø  Upheld safety precautions by inspecting material handling equipment for defects and notifying maintenance personnel or outside contract service facilities for repairs

Ø  Played a solid role in completing annual property inventory; tagged new controlled property

 

Career Track

 

Laundry Foreman Lead, KBR, INC., Tallil, Iraq                                                                 2010 C Present

Laundry Attendant, KBR, INC., Tallil, Iraq                                                                             2007 C 2010  

Shipping & Receiving Supervisor, TEXAS SOUTHERN UNIVERSITY, Houston, TX              2001 C 2007

           

Technical Skills

 

Ø  Proficient in Banner and TMA Systems

Ø  MS Office C Excel, Word, Outlook and PowerPoint

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