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Yyyyyy x. yyyyyy
USD South COB Adder ▪ APO, AE 0933xxx-xxx-xxxx ▪ abc@xyz.com
Career Objective
Dedicated, quality-focused professional offering strong qualifications in customer service, shipping and receiving and team leadership eager to contribute to the operations of a dynamic organization
Core Competencies
Ø Service Delivery & Client Relations
Ø Customer Needs Assessment
Ø Continuous Process Improvements
Ø Quality Control Standards
Ø Problem-Resolution
Ø Workflow Planning & Prioritization
Ø Filing & Data Archiving
Ø Property Control
Ø Supervision & Employee Development
Ø Team Building
Qualifications Profile
Management & Team Leadership
Ø Oversaw full-scope responsibilities for the day-to-day supervision and coordination of shipping and receiving employees
Ø Successfully provided hands-on leadership in the areas of Customer Service and Continuous Process Improvement; demonstrated a commitment to quality and drove improvements in consistency, thoroughness and accuracy
Ø Encouraged staff development by effectively mentoring and managing employees; provided regular feedback and established realistic goals / development plans
Customer Relations and Service
Ø Provided exceptional customer service while handling face-to-face enquiries from customers
Ø Improved service consistency by assisting in the development of a customer service policy for an entire department
Ø Maintained customer satisfaction by ensuring work product and service was accurate, reliable, met customers needs and was in alignment with the company s mission and values
Ø Built strong relationships while presenting research results to clients; led the development and presentation of client deliverables
Shipping & Receiving / Asset Management
Ø Maximized storage capacity by determining space requirements, lay-out plans of shipments and proper positioning of shipments in boxcars / trucks
Ø Ensured compliance with shipping specifications and seals while inspecting loading operations
Ø Upheld safety precautions by inspecting material handling equipment for defects and notifying maintenance personnel or outside contract service facilities for repairs
Ø Played a solid role in completing annual property inventory; tagged new controlled property
Career Track
Laundry Foreman Lead, KBR, INC., Tallil, Iraq 2010 C Present
Laundry Attendant, KBR, INC., Tallil, Iraq 2007 C 2010
Shipping & Receiving Supervisor, TEXAS SOUTHERN UNIVERSITY, Houston, TX 2001 C 2007
Technical Skills
Ø Proficient in Banner and TMA Systems
Ø MS Office C Excel, Word, Outlook and PowerPoint
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