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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Chief Executive Officer ▪ Chief Operating Officer
Well-rounded and dedicated professional with 20+ years of experience seeks
new challenge and opportunity to apply consummate skills in Executive Management.
♦ Key areas of Expertise ♦
Business Operations/Management
Healthcare Institutions
Program/System Development
Contract Management/Negotiations
Financial Administration
Loan Portfolios
Administrative Support
Public Speaking/Presentations
Personnel Management
Leadership and Training
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Professional Profile
Self-motivated leader with proven track record; Executive Vice President/Chief Operating Officer managing $100M budget and directing a service area of 165,000 including physicians, and employees
Escalate business development through innovative initiatives that increase productivity and revenue growth; received multiple awards and promotions; exceed goals and objectives
Organized and detail-oriented with diverse expertise; healthcare/physician contracts and financial administration, clinical support services, daily business operations, new system and program development, and bank loan management
Communicate technical and complex information easily and concisely; exceptional public speaking and presentation skills; wrote and published magazine articles
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions
Proficient in Please provide computer skills
yyyyyy x. yyyyyyEmployment History
Thompson Health ▪ Canandaigua, NY 1995 C Present
433 bed, six member non-profit corporation with 1300 employees including 120 physicians and total operating budget of $100M+
Executive Vice President/Chief Operating Officer 2008 C Present
Efficiently manage daily business operations for a 113 bed hospital, seven off-site primary care physician practices, and two urgent care centers including inpatient and outpatient, and clinical support services
Reduced employee turn-around by 5%, salary expenses by 7%, and increased employee satisfaction
Currently in the process of recertifying Magnet Designation
Implemented hospital-wide patient flow program; improved patient processing time and decreased length of stay in the emergency department by 22%
Skillfully maintain physician and service contracts including Diagnostic Imaging, Sleep Center, Cardiology and Infection Control
Chief Financial Officer 2004 C Present
Directed all financial and administrative aspects of the six member corporation; Hospital, Continuing Care, Senior Housing and Enriched Living, Foundation, Pre-Hospital Provider Network and Real Estate Holding Company
Efficiently restored profitable operations for the first time in four years; increased cash on hand exceeding 400% - twice the state average
Increased revenue by 1.5% annually for the past five years, strategically negotiated pay contracts
Successfully implemented Price Line; a real time cost estimator service for patients and their families
Initiated revenue cycle management; reduced days of accounts receivable from 64 to 35
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Previous Employment
Senior Vice President of Support Services, Thompson Health ▪ Canandaigua, NY 1999 C 2004
Vice President of Operations/F.F. Continuing Care Center ▪ Canandaigua, NY 1995 C 1999
Vice President/Relationship Manager, Key Bank of New York ▪ Rochester, NY 1992 C 1994
Chief Operating Officer, Concierge Services of America ▪ Washington, D.C. 1991 C 1992
Vice President/Assistant V.P., Citicorp NA/Citibank ▪ Los Angeles, CA & Phoenix, AZ 1984 C 1990
Vice President of Operations, Great Western Bank ▪ Phoenix, AZ 1984 C 1985
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Affiliations/Awards
Member, HANYS Information Technology Committee 2009 C Present
Chair, Rochester Regional Healthcare CFO Committee 2009 C Present
Member, Healthcare Association of New York State Finance Committee (HANYS) 2008 C Present
Member, Rochester Healthcare Financial Management Association Board of Directors 2008 C Present
Fellow, American College of Health Care Executives 2007 C Present
Board of Reviewers, Empire State Advantage 2002 C 2006
Rochester Business Journal Financial Executive of the Year 2008
Thompson Health Associate of the Year, Shining Star Award 2006
Received Athena Award, Canandaigua Chamber of Commerce 2002
Lifetime Achievement Award, BPW/ Canandaigua Chamber of Commerce 1999
Youth Development Award, BPW/ Canandaigua Chamber of Commerce 1997
Employee of the Year, Great Western Bank 1984
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Education & Professional Development
Master in Business Administration/Master of Information Management 1984
Thunderbird Global Management ▪ Phoenix, AZ
Major in International Finance
Bachelor of Science in Education and Rehabilitation, Cum Laude 1979
Springfield College ▪ Springfield, MA
Baldrige National Quality Program, Examiner Anticipated Fall 2010
School ▪ City, State
Additional Training
Institute of Healthcare Improvement (IHI) Hospital Operations 2009
Senior Executive Leadership Rising Program, McArdle and Ramerman 2008 C 2009
Disney Customer Service 2004
Graduate of Citibank Global Credit Training Program ▪ New York, NY 1987
Accomplishments/Media Coverage
National Health Care CFO Summit Presenter 2009
HFMA International CFO Exchange Delegate, US/UK 2009
Healthcare Financial Management Magazine 10/2006
Money Driven Medicine, Maggie Mahar 2006
Time Magazine 1977
Sports Illustrated 1975
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