0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you excellent experience in account development and management, well-developed skills in prospecting and cold calling, and considerable strengths in rapport-building, customer service, and team leadership. To complement these qualifications, I offer impressive planning, communication, prioritization, and interpersonal skills which are paramount in advancing company revenue growth.  

 

As a proactive contributor to your organization, you will find me to be an industrious and goal-driven professional committed to supporting you in achieving your objectives through remarkable performance, insight, and initiative. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

~  Dynamic Customer Service & Sales Specialist offering exceptional talents in relationship-building, boosting revenue growth, increasing customer retention, and elevating quality assurance.  ~

 

 

Highly versatile with a keen ability to quickly master new roles, responsibilities, and environments.   Methodical problem solver; able to analyze, create and execute innovative solutions to meet defined business goals and needs. Outstanding blend of computer/technical, interpersonal, prioritization, and communication skills.  Excel in evaluating customer needs, establishing rapport, and delivering convincing sales presentations; adept throughout the complete sales cycle. Possess a gregarious personality which can be leveraged to overcome objections. Impressive reputation for integrity; solid experience in working with VIP clientele requiring utmost confidentiality.

 

Selected Achievements:

 

         Signed $3M in additional business from existing clients for sister companies of Academy Fire Protection (AFP).

         Proactively established and introduced procedures at AFP to expedite average service request from 25 days to 15 days.

         Successfully slashed average receivables at AFP from Net 60+ to Net 30.

• Surpassed all peers at Miracle Maids by retaining 34% of initial customers into at least a second transaction and ranked as top performer for five quarters.
• Doubled monthly revenue for assigned Aerotech newspaper and grew revenue from other papers from $4K to $6K.

         Promoted by Starwood Hotels and Resorts after only one month based on superior performance as Reservationist booking more than $1M in reservations per 2-week period.

• Achieved excellent sales ratio, booking approximately 42% of incoming calls for Starwood.
• Secured appointments for 70% of outgoing sales calls for Antelope Valley Ford.
• Consistently scored 100% on regular quality checks while at Starwood and awarded for attaining highest customer satisfaction levels for two quarters.

 

 

Academy Fire Protection, Maspeth, NY, 2008 to Present

Customer Service Manager

         Advanced from initial role as Account Manager based on proven relationship-building expertise.

         Supervise, mentor, motivate and direct team of four in delivering top-notch service and attention.

 

Continued ...

 

 

 

 

 

Professional Experience continued ...

 

         Apply sharp multi-tasking expertise toward generating and reviewing reports, fostering cooperative relationships with facility managers, and verifying accuracy of billing.

 

Miracle Maids, Brooklyn, NY, 2007 to 2008

Account Manager

• Effectively drove account development and management functions by responding to incoming calls, explaining and promoting services, providing estimates, and securing the sale.
• Scheduled appointments, solicited referrals, and practiced exceptional follow-up practices.

 

Aerotech News And Review, Lancaster, CA, 2006

Sales Assistant

• Actively supported and facilitated sales for publisher of military base newspapers, exhibiting outstanding talents in lead generation and turnaround.

 

Starwood Hotels and Resorts, Lancaster, CA, 2005 to 2006

Preferred Guest Member Services

• Delivered unparalleled customer service to customers and prospects of international luxury hotel company owning Sheraton, Westin, St. Regis, W, and Four Points By Sheraton.
• Seamlessly orchestrated Hurricane Katrina Relief for employees and emergency medical responders during crisis in Lousiana.
• Exercised significant prioritization skills in coordinating travel/accommodation arrangements, concierge details, and airport  travel.
• Cultivated, nurtured and maintained superior guest relations, vital to maximizing loyalty.

 

 

Prior Background:

 

Business Development Clerk, Antelope Valley Ford, Lancaster, CA

 

Sales Representative, MCI, Newport News, VA