Yyyyyy x. yyyyyy

Performance-driven IT Professional with dynamic credentials eager to contribute technical proficiencies as well as strong client/user servicing and project management skills toward supporting operations of a progressive orxxxxxxnization. Expertise in driving implementations and upgrades while developing processes for IT services, incident management, and problem resolution. Seeking an IT Management role with a progressive orxxxxxxnization that values leadership and technical savvy. Core competencies include:

   Hands On Technical Savvy

   Hardware/Software Installation

   Cultivate Business Relationships

   Persuasive and Effective Communicator

   Critical Thinking and Decision Making

   Problem Identification and Resolution

   Reputation for Excellent Client Service

   Superior End User Support

Microsoft Certified CompTIA Network+ A+ Certified Professional

Education and Certifications

Fort Valley State University - Bachelor of Science Degree, Computer Science

MCSA(In Progress)

Microsoft Certified Professional/Windows XP

CompTIA Network+ Certified Professional

CompTIA A+ Certified Professional

Technical Proficiencies

Operating Systems: Windows 2000/XP/Vista, Windows 2003 Server, UNIX

Networking: Ethernet 802.3, TCP/IP, NETBEUI, DHCP, DNS, WINS, ARP, FTP, Telnet, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN

Languages: JAVA, C/C++, Visual Basic, HTML, COBOL, SQL

CSR I, TSYS, Xxxxxx, XXXXXX - Computer Technician 2007 to Present

   Play vital role in sustaining and growing business by consistently delivering world-class customer service in identifying, researching, and resolving customer computer issues, and proficiently diffusing escalated client issues as well as consistently providing quality customer follow-up.

Russell Inc. Xxxxxx, XXXXXX - Computer Technician 2006 to 2007

   Leveraged superior technical skills to efficiently and effectively install, configure, monitor, and troubleshoot PC functionality issues.

   Produced back-up software to for distribution and facilitated end-user training to provide guidance and direction on product features, benefits and applications.

   Integral in providing critical operations support to 200+ end users, network systems and peripheral devices; expertly maintained passwords, ensured data integrity, and performed comprehensive diagnostic testing to quickly resolve issues for optimized business performance.

Richmond County Board of Education, Augusta, XXXXXX - Inventory Control Specialist 2005 to 2006

   Maintained accountability for the receipt, documentation and tracking of all computer equipment and software licensing.