yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx

cellxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an it management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you a substantial background in directing it operations, proven talents in project and staff leadership, and the flexibility to skillfully handle simultaneous priorities and projects with an unwavering commitment to efficiency, quality, and sla compliance.  to complement these qualifications, i offer solid analytical, problem solving, critical thinking, and planning skills which are essential as an it manager.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through technical acumen, versatility, prudence, and exemplary communication skills. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future. please note that i am willing to relocate.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx

cellxxx-xxx-xxxx

abc@xyz.com

 

objective

 

dedicated and focused it management professional eager to contribute extensive technology and managerial expertise toward supporting an organization in optimizing performance, productivity and revenue growth.

 

areas of expertise

 

v  personnel management

v  budget / financial administration

v  strategic analysis & planning

v  it operations management 

v  team building and leadership

v  project management

v  customer  relations & satisfaction

v  network operations

v  data center management and security

v  change management

 

professional experience

 

vmc consulting, 2008 to present

operations manager

         spearhead daily business operations with an emphasis in technology management; manage, direct, mentor and motivate 16 windows server technicians in 24/7 environment performing break/fix, mac administration, and project management efforts.  

         consistently ensure adherence to contractual agreements, deliverables, policies and procedures.

         relied upon by staff and end users to swiftly resolve escalations and deliver flawless business continuity.

         exhibit outstanding versatility in driving human resources functions encompassing  recruiting, new hire orientation, training/development, performance evaluations and administrative aspects such as timecards and staffing levels.

         diligently monitor and manage established budgets, steering strict cost control and accuracy in invoicing activities.

         analyze and report on profitability, margins, bill rates and utilization across operations/projects to senior management.

         accountable for managing contractual deliverables, establishing and nurturing strong client relationships, and meeting defined slas (service level agreements) and customer service goals.

 

siemens business services, santa clara/newark, ca, 1990 to 2006   

manager, it operations and operations support  

         proficiently navigated information technology projects and provided advanced-level business and systems analysis.

         applied dynamic leadership talents to direct and supervise operations analysts and support personnel at multiple locations (california, georgia and florida) and deliver it systems support to customers and internal departments.

 

continued

 

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

 

professional experience continued

 

         introduced highly effective process for problem escalation, and strengthened uptime in a multi-platform environment (mvs, unix, dg, hp, as400 and windows).

         as availability manager for critical applications, served on-call 24/7 to expedite resolution of customer issues and support enterprise system management (esm) applications. 

         oversaw job scheduling, change management, corporate id administration, data security, data metrics, and data center facility support.

         exercised strong forward-thinking abilities to plan and design new data center and steer transparent relocation within customer s sla.

         proactively enhanced customer retention by creating and implementing effective slas.

         championed achievement of iso 9000-2001 certification for department and administered sarbanes-oxley yearly audit.

 

earlier experience includes materials management roles with rolm corporation, santa clara, ca.

 

education & technical training

 

business studies: ohio state university, columbus, ohio

 

project management studies:  university of california, santa cruz, ca

 

mission college:

         network+

         ccna1 cisco network essentials 

         ccna2 cisco routers & ios software

         ccna3 cisco lan design

         ccna4 wan technologies

         router and internetworking fundamentals 

 

comptia server+ certification